Work. Play. Coffee.

We’re building the best personalised entertainment company in the world.

If you’d like to come join us, we’d love to chat.

Meet the team

If Clint Eastwood was putting together a ragtag team of talented mavericks to build a successful tech entertainment company, the people below are definitely who he’d choose.
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Liam Waite

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Andre Vidigal Almas

Customer Service Angel

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Jonathan Attenborough

More books...

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Claire Morris

Digital Design Director

“ Working at Lost My Name is not like working. It's more like I'm just doing what I want to be doing most anyway. But I get paid. It's awesome ”

Nick Marsh

UX Designer & Product Manager

Things we think, in words

We think of a lot of things, and sometimes we write them down.
Read all our posts

Join us!

If you’d like to come and work, play and hang out with us, here’s what we’re looking for. Though you could just send us something phenomenal, leaving us with no choice but to follow up, to:

careers@lostmy.name

Financial Controller - 3 days p/w

We’re looking for an experienced Financial Controller to oversee the global reporting and compliance functions, leading a team of two finance analysts to deliver continuous improvement in the financial operating model.

Reporting into the head of finance, the successful candidate will demonstrate a high degree of commercial acumen and be comfortable working in a fast-paced and dynamic start-up setting where every week will present new opportunities and challenges to navigate.

With ample room to grow, this role is a great chance for the right candidate to work alongside the leadership team and deliver tangible improvements for the business allowing us to deliver on our 3 year strategic plan.

The key areas of focus are:

Reporting

  • Ownership of the financial month end close process for Lostmy.name Ltd and Lostmy.name Inc
  • Consolidation accounting for Lostmy.name Group (UK and US Entity)
  • Preparation of month end commentary packs and presentation of results to the senior leadership team together with key action points
  • Cash flow and working capital management

Compliance & Control

  • Overseeing global tax, regulatory and compliance agenda including Sales, Income and Payroll Taxes in the UK and US
  • Owning the year end external financial statement audit process
  • Laying down a robust control environment in order to deliver accurate financials with a high level of data integrity

Business Partnering

  • Leading cost saving initiatives to help the business to improve operating efficiency
  • Working closely with the BI team in order to streamline and automate the reporting process
  • Working closely with the engineering team on the R&D tax credit workflow

Requirements

  • Qualified accountant (minimum 2 years PQE in an industry position) - ACA, ACCA, CIMA
  • Experience managing a team and overseeing a financial month end close process for a group
  • Experience with US accounting/tax is a plus
  • Willingness to roll up sleeves and get stuck into the detail while simultaneously keeping an eye on the big picture
  • Self- starter, high degree of emotional intelligence and comfortable making decisions where there may be a high degree of uncertainty
  • Experience using cloud accounting software; we use Xero in combination with receipt bank. Experience of these packages is a plus but not a requirement
  • Experience in start-ups/tech/publishing/retail/consumer products is a plus but again not a hard requirement

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme & childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at
  • Delicious team lunches

Story Producer

We’re looking for an inspiring, detail-oriented Story Producer to join our team to help us ship many more incredible new story products over the coming years. It’s an exciting time for us at Lost My Name, and it’s about to get better.

We need someone we can trust, with a proven track record of delivering high-quality complex entertainment propositions, but who is convinced their best work is ahead of them.

We can tell you more about our detailed plans as a company at an interview, but it’s no secret that they involve continuing to develop our high-concept, sky-high production value, unique personal stories for children and young people.

We expect our producers to look after up to three of these major story projects simultaneously. Each project usually consists of 2-3 creative people, taking 6-12 months to ship. These small teams and long schedules mean that we’re looking for a creative contributor as much as project manager - you’ll own the heart of the story as much as your creative team.

We’re trying to reach as many kids and families as we possibly can across the world - and sell millions of copies of our books.. This means we need someone who is excited about universal story themes and ideas, and who is comfortable running a process that incorporates feedback from many sources, including our wonderful customers.

So if you’re excited about storytelling for little people and are looking for a big canvas to work across we’d love to hear from you.

Requirements

  • Creatively driven and operationally aware - you know when to intervene to keep the project moving and when to step back and let your experts decide
  • Demonstrable portfolio of high quality narrative products for kids and families - ideally including picture books or similar visual media
  • Demonstrable ability to manage a long project schedule autonomously - creating and tracking budgets, reporting on progress, managing multi-disciplinary work, developing sensible phases with clear sign offs
  • Flexible, adaptable and at the same time uncompromising in pursuit of the right solution … and a thoroughly nice person to work with!

Nice to have

  • Experience creating picture books
  • Ability to identify and understand trends and opportunities in character publishing
  • Experience working in an early stage or growth stage company
  • Experience working on narrative products with high degrees of personalisation or customisation

Senior Product Analyst

We’re looking for an experienced product or commercial analyst to help us accelerate growth of our established products all over the world using data driven strategies.

This is an important role for us that requires a unique mix of quantitative analysis skills, commercial mindset, creative thinking and love for our customers and category - you need to be excited about making things for kids and families.

Along with being a super strong contributor you’ll also be a strong voice within the business advocating for your projects and backing them up with rock solid analysis.

You’ll work in close collaboration with our VP of Product and our Head of Insights and other stakeholders to develop customer centric strategies for product, price and promotional change in our core product range - you’ll then help to drive these initiatives across the business and measure their performance.

In addition, you’ll support our new product development initiatives with smart quantitative analysis of the wider market.

Beyond your analytical skills, you’ll also have a love for the kind of products we make and you’ll get a kick out of the idea that your plans and ideas are directly leading to millions more happy kids and families all over the world!

In addition to this we offer generous compensation, options in the business, lots other benefits, a fast paced, high growth work environment with 80+ passionate colleagues working in a beautiful light filled studio in East London.

If this sounds like a challenge you could take on we’d love to hear from you.

Key responsibilities

  • Collaborate with our BI team to build the instrumentation and reporting systems that allow us to make more data driven product decisions, faster
  • Own the plan for growth of established products across the business through commercially focused planning - targets include margin growth and absolute units growth
  • Translate your plans into practical tests and drive them forward through cross functional projects
  • Be the lead voice of commerce and business needs within the Product Management team
  • Support the creation and measurement of NPD strategies that lead to more growth products

Example projects on day one

  • Take ownership of the testing plans for our internationalisation efforts with our established products
  • Take ownership of the testing plans for our emerging products
  • Develop pricing and bundling experiments to increase our average order value
  • Identify new product features to appeal to new segments through quantitative analysis and testing

Required skills

  • 5+ years hands on experience working in a fast paced commercial or analytical role - ideally eCommerce and double ideally kids and families categories
  • Strong commercial acumen, with proven experience of delivering revenue growth ideally across multiple markets
  • Both a strategic and tactical thinker, able to identify both future opportunities for our product roadmap, as well as maximising value for our existing portfolio
  • Highly numerate and analytical with experience of creating and measuring business cases
  • Strong project management and delivery skills - Able to plan and coordinate across multiple functions, managing stakeholders and from a variety of disciplines

Senior Copywriter

Words are brilliant. But there are millions of them, and without good writers, words just sit there in the wrong order saying the wrong things. Rotters.

We’re looking for a remarkably creative comms writer who can make words do exactly (exactly!) what they need them to: entertain, surprise, jump through hoops, play the cello — anything they command. Someone with the ability to be playful and hilarious, who isn’t afraid of a good pun, but who is also marvellously disciplined and hard-working. And they should be brilliant at ideas too.

Feeling confident? Good, let’s switch to first-person then...

You should have a lot of experience writing comms. You have the knack to be funny and clever without being self-indulgent. You have a light touch but can also land a message with real weight. You know how to edit yourself, how to think about messaging hierarchy, how to make people open emails, click buttons and buy products. And you should be able to create funny, sharable content that your mum might see and chuckle at before boasting to friends that you came up with it. You should also be self-motivated, pro-active, collaborative and self-sufficient. You should know how to write for email, social media or on the side of a banana.

Most importantly, you can make people smile every time they read your words or ideas.

Lost My Name is one of Britain’s fastest-growing brands and this is an opportunity to help turn a successful start-up into a global name. We are a playful, kind brand. This opportunity will be ridiculously exciting to a smart, funny, eloquent, engaging, intelligent, autonomous, experienced, creative and all-round superb candidate.

The team you’ll be working in delivers creative output at a higher-frequency than any other team in the business. We literally ship handfuls of content every week and watch and learn from the public reaction. We get to directly shape and influence the brand by continuously exploring and publishing new concepts and ideas.

This role is the sole copywriter in the team, which gives you a central role in expressing the tone of the brand. You will report to a very experienced writer, who can help you sharpen your talent even more.

Key areas of focus

  • Writing emails and blog posts for our weekly Editorial content
  • Writing humourous, sharable content for Twitter & Facebook
  • Collaborating with our designers to devise and develop creative editorial concepts
  • Writing pithy, dad-joke-esque comments on our Instagram content
  • Writing emails for product promotions
  • Helping to firm up our tone of voice for Twitter and Pinterest channels
  • Helping to champion and promote the brand tone of voice across the business

Experience

  • 5+ years’ experience as a copywriter for well known and/or playful/entertaining consumer-facing brands
  • 3+ years of experience with SEO, email, web copy
  • Ability to produce both long-form and short-form writing
  • Extensive experience and understanding of all social channels, including behaviours and algorithms

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at. Travel the world and share your knowledge on us!
  • Delicious team lunches

Operations Controller (Full Time or Contract)

Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 2 million of our beautiful personalised products in over 160 countries in the world.

Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by Google as well as other top investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.

The Opportunity

Operations Controller

Reporting to - Product Delivery Manager

The Product Delivery Squad is made up of operational staff and developers. The primary objective of the PDS is to facilitate the manufacturing and physical dispatch of products throughout a network of 11 manufacturing locations, and multiple home delivery carrier networks around the globe.

Background

LMN is growing bonkers fast which brings with it huge opportunities as well as operational challenges. Our 2017 product roadmap is exciting in terms of both the volume and diversity of our products and this will bring complexity which the PDS needs to manage to ensure a smooth manufacturing and supply chain process. Our current operation manufactures at 11 locations globally and ships to over 190 countries worldwide.

What you will be involved in

We don't expect you to have experience in all of these fields however we would like you to demonstrate relevant skills and background where possible. The below will give you an insight into the breadth of activities that you are likely to get involved in throughout a nuts year at lost My Name.

General

  • Help to manage and oversee complex and / or numerous third party relationships
  • Executing the operational plan (making and delivering millions of products to customers)

Industrial engineering

  • Product design, product labelling, safety certification
  • Packaging design
  • Making recommendations for process improvements in mass manufacturing

Contractual / commercial

  • Negotiating and driving cost reductions
  • Supporting tender processes
  • Drafting contracts and governing the relationship between client and third parties
  • Creating, implementing and monitoring KPI and SLA’S
  • Making commercial arguments / decision making based on numbers (very strong commercial reasoning)

Analysis and communication skills

  • Analysis (moderate to advanced user of excel or google sheets)
  • SQL a big bonus
  • Create and deliver presentations
  • Create and manage materials planning tools and or Ready Reckoners

Supply chain

  • Overseeing materials planning / merchandising
  • Managing stock control procedures (e.g. managing to weeks cover, pi counts, loss adjustments etc)
  • Freight forwarding and management of international materials movements
  • Negotiating international freight prices (sea and air)
  • Managing customs clearance and carrier management

Manufacturing

  • Introducing and overseeing process improvements
  • Quality management
  • Negotiating finished unit / manufacturing prices

Buying

  • Purchasing across Europe and the Far East

Personal

  • Used to / happy working in a fast paced / dynamic business
  • Comfortable dealing with, and managing, conflict
  • Comfortable, travelling in UK and internationally
  • Full driver’s licence (essential)
  • Educated to degree level

What we offer in return

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at.
  • Travel the world and share your knowledge on us!
  • Delicious team lunches

Director of People

Lost My Name gives every grownup creative superpowers to make magical, meaningful connections with a child. Recently we’ve been named one of FastCompany’s Top 10 most innovative companies in media.

We’re growing quickly and we’re looking for an experienced, yet ever so curious, leader to evolve and lead our people strategy and vision. It’s only by attracting, developing and retaining the absolute top talent that we will be able to deliver on our crazy ambitious goals. This is a great opportunity for someone with a big head and a bigger heart to spearhead a new phase of growth for our innovative, fast-growing business in this new role.

One of our core values is ‘make something better’. You will help us build on an already strong culture and take our people and organisation to a new level of excellence. We’re looking for someone who can develop an exciting people strategy and vision for the next phase of growth (from 80 to 150). Your goal is to build the programs that will enable people to find the magical alignment between their personal growth and the company’s growth. You will elevate our talent acquisition process and output, help us solidify our brand, train our managers to be confident, high output leaders - ensuring that as we scale, we work smarter and get happier.

What we'd like to see from you

  • Create a clear, exciting and impactful HR strategy through progressive policies that include talent acquisition, training and development, compensation & benefits and culture.
  • Help us solidify our values, and ensure they are own-able (have the power to engage everyone in the business) and actionable (can be manifested through everyday behaviour).
  • Develop our HR tools and processes.
  • Develop training programs that help our people to become the best version of themselves.
  • Work with the senior management team to support and grow our managers and team leaders.
  • Evolve our employer’s brand in an impactful and measurable way - partnering with our Talent Acquisition team to make Lost My Name, top of mind, reputable, one of the preferable options for the scarce talent pool in London right now.

Traits that we'd like you to have

  • You’ve helped 1-2 startups to evolve from 20 to 80 to 160.
  • You were instrumental in the creation and support of high output organisation.
  • Experience in change management in both executive and mid-management levels.
  • Passion for people’s personal growth.
  • Culture-maker. You are a real evangelist of strong company culture. (Blogger is a big plus)
  • Experience in organisational design changes in fast-growth start-ups.
  • Experience in developing a Succession Plan across a fledgling organization where none has existed
  • Team building training - experience in design and development environment is a plus.
  • Proven experience in building disciplines across the organisation.
  • Have implemented performance review process ideally OKRs, and have some actionable insights in this area.

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at. Travel the world and share your knowledge on us!
  • Delicious team lunches
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