We’re building the best personalised entertainment company in the world.
If you’d like to come join us, we’d love to chat.
SHOPaholic & CROmmunitarian
“ We're making a lot of children happy with our personalised stories at Lost My Name - that means there are great scaling and creative technical challenges to solve with a great bunch of people. ”
If you’d like to come and work, play and hang out with us, here’s what we’re looking for. Though you could just send us something phenomenal, leaving us with no choice but to follow up, to:
We’re looking for an experienced product or commercial analyst to help us accelerate growth of our established products all over the world using data driven strategies.
This is an important role for us that requires a unique mix of quantitative analysis skills, commercial mindset, creative thinking and love for our customers and category - you need to be excited about making things for kids and families.
Along with being a super strong contributor you’ll also be a strong voice within the business advocating for your projects and backing them up with rock solid analysis.
You’ll work in close collaboration with our VP of Product and our Head of Insights and other stakeholders to develop customer centric strategies for product, price and promotional change in our core product range - you’ll then help to drive these initiatives across the business and measure their performance.
In addition, you’ll support our new product development initiatives with smart quantitative analysis of the wider market.
Beyond your analytical skills, you’ll also have a love for the kind of products we make and you’ll get a kick out of the idea that your plans and ideas are directly leading to millions more happy kids and families all over the world!
In addition to this we offer generous compensation, options in the business, lots other benefits, a fast paced, high growth work environment with 80+ passionate colleagues working in a beautiful light filled studio in East London.
If this sounds like a challenge you could take on we’d love to hear from you.
We’re looking for a brilliant, energetic person to join our product team and help us shape the future of children’s reading. This is a pivotal role within our company, and we’re looking for a very special person to fill it.
Our ideal candidate is first and foremost in love with storytelling for kids and families. This means that they’ve taken a leading role in producing stories, probably in book form, at a publisher or entertainment company.
The person who takes this role will have worked for 5 years or so at an inspiring kid-focused company, with a job title such as ‘editor’. They will have shipped multiple projects with a strong mix of creative excellence and commercial success. They should be very confident in leading all aspects of story projects from acquisition to delivery.
We don’t just want someone who likes telling stories in the time-honoured way, though - we want someone who is excited about pushing our medium forward creatively and technically. We expect this person to bring a strong network of illustrators, writers and designers with them, and we also expect them to be uncompromising about getting the best creative output from their team.
Beyond this, they should also be highly ambitious, with a drive to share amazing stories with as many people as possible. We are looking for someone who wants to create books with broad appeal, reaching millions of kids and families.
In return, we offer a creative platform that can already reach millions of readers, and significant resources to support the creation of your books and stories - our design team, brand, tech platform, retail platform, marketing team and millions of customers will all be your disposal, helping you to create the most memorable children’s books in the world.
If this sounds like something you’d like to do, we’d love to hear from you.
We're looking for someone to help us share the Lost My Name magic with our friends all over the world this Christmas! We’re looking for a brilliant Customer Service Angel to help support our busy team over the most festive season of the year.
We are so glad that you asked...customer service, mostly: People approach us with all kinds of queries. Sometimes they just want to know how much shipping is to Shanghai, or Melbourne, or Minneapolis (it's FREE!). Other times, a book has gone on a different route in the mail system and we need to re-create it ASAP in time for a birthday party. Occasionally a customer would like to change a shipping address, or add a personal dedication.
We also get an incredible amount of feedback with ideas for improvement and future products, and just lots and lots of heartfelt thanks for such a wonderful book. These are just a handful of examples of the issues and topics we deal with on a daily basis. And we like to answer and solve ALL of these inquiries in the same way: super responsive, polite, empathic and delightful. We handle our customer support through a collaborative online platform where you can respond, solve, escalate, re-assign, tag and archive all queries in an efficient and transparent way. If you know how to use Facebook or Gmail, you’ll have no problems with our system.
The role is a remote working opportunity, with some time flexibility to suit you - e.g. mornings, evenings and weekends.There’ll be an induction period with our marvellous training and co-ordinating team, along with a detailed explanation of how it all works. This is a temporary position until towards the end of January, with the potential of staying longer term. So do you think that you can help us? If so, then Apply Now.
Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 1.5 million of our beautiful personalised books in over 160 countries in the world. Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by some seriously good investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.
Part-time: 2-3 days per week
Hello international copywriters! Like what we’re doing? Could you write for us?
We’re looking for wonderful foreign-language writers, who can master our tone of voice and use their creative brilliance to translate wonderful content for Lost My Name over the busy Christmas period.
It’s a chance to write humorous, lively and all-round-fun copy for a company that is dedicated to making children more clever, curious and kind (and making them laugh, too).
If you are an experience, energetic and talented French, German, Spanish, Italian, Dutch, copywriter, with a great grasp of English, we want to hear from you!
What you will do:
Ensure the highest quality transcreation of our website. Our tone of voice is so important to us, and it should be consistently upheld across the website. At the same time, each locale should have a tailor fit approach to give our customers the best possible experience, no matter where they live.
Work with every team to create translated and fresh content for your language. This will include working on marketing campaigns & emails, and also delivering perfect transcreations where needed, for example, for AB testing and website updates. The turnaround on these will often be quite quick, so you will need to be comfortable working at a fast pace.
Teams you will work closely with:
Hello. We’re Lost My Name and we’re looking for an experienced, passionate, pragmatic Product Director to come and take ownership of the product vision for our E-commerce shop at Lost My Name
Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 1.5 million of our beautiful personalised books in over 160 countries in the world.
Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by some seriously good investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.
This is a key hire for us and we’re looking for someone very special to take the role. We’re one of the fastest growing Ecommerce businesses in the UK. Our highly converting shop processes thousands (often tens of thousands) of orders a day and serves customers all over the world.
We’ve got big plans to expand our personalised product portfolio in 2016. We want to find a brilliant Ecommerce leader to join our senior team and ensure our platform grows in line with this goal - and continues to offer the beautiful, seamless experience that our customers love.
On day one you’ll take ownership of the product roadmap and team leadership for our largest internal team (‘Shop’). You’ll report to our VP of Product. Your immediate team will include our most experienced engineers, designers and analysts and you’ll have the budget and support to grow this squad in line with the businesses rapid pace of expansion.
In order to do this, you’ll have a special blend of skills that cuts across the whole product management stack.
First, you’re at heart a commercial person, passionate about increasing lifetime value, conversion rate and basket size - the bread and butter of Ecommerce - and you know how to use these measures to prioritise work and track your team’s performance.
Second, you’re also very design aware. Our shop is a huge part of our brand and we want our shopping experience to be as magical as reading our books, so you’re comfortable working with designers and creative people to create memorable digital interactions for our customers.
Third, you’re comfortable with the technical elements of Ecommerce. You understand how to work closely with engineers and QA people to get performant features out the door.
Finally, you’re able to wrap all this up into disciplined product management practices that ensure your team is happy, productive and shipping the right features at the right time to the right customers - and you’re in love with our mission to create millions of magical bedtimes for kids and families all over the world.
Due to the size of this challenge we think you’ll have around ten years experience in online retail or digital product management. You’ve personally led medium to large size teams of developers, analysts and designers to ship complex features in high traffic environments. We expect you to have managed all digital aspects of an international Ecommerce store turning over $10Million+ or a international digital product with 100,000+ monthly active users at some point in your career.
You’re now looking to apply your experience to a new challenge, and you want to do it on a product that means something to you - our books make a huge impact with our customers and are often described as a ‘keepsake for life’. We want to work with ambitious people that also want to ship things worth keeping for ever.
If this sounds like you, we’d love to have a conversation!
In return we offer generous compensation including options in the company, a great multi-disciplinary team (70 people at present), a beautiful light filled studio in East London and the opportunity to lead a mission critical product at a key moment in our company's growth - we’re backed by tier one VC’s including Google Ventures and Greycroft and have the ambitions to match.
Lost My Name gives every grownup creative superpowers to make magical, meaningful connections with a child. Recently we’ve been named one of FastCompany’s Top 10 most innovative companies in media.
We’re growing quickly and we’re looking for an experienced, yet ever so curious, leader to evolve and lead our people strategy and vision. It’s only by attracting, developing and retaining the absolute top talent that we will be able to deliver on our crazy ambitious goals. This is a great opportunity for someone with a big head and a bigger heart to spearhead a new phase of growth for our innovative, fast-growing business in this new role.
One of our core values is ‘make something better’. You will help us build on an already strong culture and take our people and organisation to a new level of excellence. We’re looking for someone who can develop an exciting people strategy and vision for the next phase of growth (from 80 to 150). Your goal is to build the programs that will enable people to find the magical alignment between their personal growth and the company’s growth. You will elevate our talent acquisition process and output, help us solidify our brand, train our managers to be confident, high output leaders - ensuring that as we scale, we work smarter and get happier.