Work. Play. Coffee.

We’re building the best personalised entertainment company in the world.

If you’d like to come join us, we’d love to chat.

Meet the team

If Clint Eastwood was putting together a ragtag team of talented mavericks to build a successful tech entertainment company, the people below are definitely who he’d choose.
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Cassandra Vervoort

Angel

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Angelica Bishop

Brazilian Portuguese Speaking Customer Service Angel

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Nicky Gibson

Creative Director & Designer

“ Working at Lost My Name is simply amazing: everyday challenging, defying, creative and fun. ”

Pedro Serapicos

Partner & Creative Direction

Things we think, in words

We think of a lot of things, and sometimes we write them down.
Read all our posts

Join us!

If you’d like to come and work, play and hang out with us, here’s what we’re looking for. Though you could just send us something phenomenal, leaving us with no choice but to follow up, to:

careers@lostmy.name

Lead DevOps Engineer

Lost My Name is on a mission to make kids mindful, kind and curious. We combine the power of stories with the possibilities of technology, to create magical, personalised experiences for kids and their families.

We’re really proud of what we have achieved so far. Since November 2012 we’ve sold over 1.5 million copies of the Little Boy/Girl Who Lost His/Her Name in more than 160 countries.

However, this is just the beginning. We’ve recently secured Series A funding, led by Google Ventures and are now focused on scaling our teams to improve existing products and develop and create more magical, personalised stories.

One key hire for us is a Lead DevOps Engineer to join our team based in East London.

So what will you do?

Everybody nowadays calls themselves DevOps. We really mean it: dev and ops, living together in perfect harmony. While part of the infra team, you'll be sat with developers and expected to steer their work towards the most robust, host-able, cloud-shaped solution you can to fit into our growing architecture. You'll need a heap of technical experience together with strong opinions and the communication skills to put them across.

Things that matter to us (and hopefully you too)

  • We're a heavy AWS user and you'll need to be proficient with services like EC2, Route 53, CloudFront, IAM and VPC's. Because of this we’d like you to have considerable experience running web hosting environments with at least one hosted on AWS. You might even have built your own!
  • We use a lot of Ruby plus Node.js and Go. How about you? If you’re proficient in at least one high-level programming language that would be really useful
  • We currently use Chef as our configuration management system. We’d really like to speak with someone who has experience with this or at least one other configuration management system
  • Do you containerize? We might start. Come lead the way!
  • Troubleshooting & performance work at the level of single hosts and at the network level with CDN's and caching
  • Building deployment and testing systems
  • Configuring & tuning monitoring systems and all the usual systems admin plumbing. Do you know how to deal with most of DNS, SSH, SSL, DHCP and at least two Linux distributions?
  • Packaging new applications from developers and for regular (& possibly continuous) deployment to production

Some extras we’d like to see

  • We open source many of the things we build - see https://github.com/Lostmyname/. Released anything of your own? Neat bash scripts or Chef cookbooks?
  • Any neat projects? Wired up your doorbell to a Raspberry Pi? You're our kind of person
  • Strong opinions on security throughout the development & operational process
  • From time to time we may also need you to do some on-call work to support our platforms 24x7

Global SEO Manager

Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 1.5 million of our beautiful personalised books in over 160 countries in the world.

Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by some seriously good investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.

We’re looking for an ambitious SEO manager to help us grow Lost My Name. If you have a strong background in SEO with technical, content and outreach elements, this role could be for you. You will be responsible for identifying and executing opportunities to improve Lost My Name’s search rankings for key terms at the top, middle, and (branded) bottom of our marketing funnel.

We are looking for someone outrageously proactive with a strong point of view and an international outlook. You will:

  • Manage both on-page SEO and off-page SEO for Lost My Name
  • Work with the development team to ensure continuous and meticulous care is taken to ensure the website is in top technical shape for SEO
  • Collaborate with the owned editorial and PR teams as well as blog contributors to create high-quality content around relevant key terms
  • Manage and improve organic search engine performance and goal-setting based on clickthrough rates, traffic, and conversions
  • Stay up-to-date with the latest trends and changes with SEO and major search engines

A bit about you

  • Clever, curious and kind
  • An obsessive learner
  • Tenacious and proactive
  • Can combine leadership and getting your hands dirty
  • Hungry and passionate about SEO
  • 3-4 years experience in SEO with a proven track record
  • Thorough knowledge of search ranking and optimisation factors and key algorithm updates
  • Proficiency in web analytics software and keyword tools
  • Experience working with developers and editorial and PR teams
  • A commitment to excellence (no matter how small the activity)
  • Data-driven with a curiosity about what works well and why
  • Excellent communication skills

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of one of the fastest growing startups in London, creating products that are really loved by customers all round the world
  • Friendly, light filled studio in East London packed full of smart, hard working people to work with
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers and bike to work benefits
  • Training budget of £1000: we'll sponsor any conference you want to attend or speak at, so feel free to travel the world and share your knowledge on us!
  • Delicious team lunch at least once every week

Senior Product Analyst

We’re looking for an experienced product or commercial analyst to help us accelerate growth of our established products all over the world using data driven strategies.

This is an important role for us that requires a unique mix of quantitative analysis skills, commercial mindset, creative thinking and love for our customers and category - you need to be excited about making things for kids and families.

Along with being a super strong contributor you’ll also be a strong voice within the business advocating for your projects and backing them up with rock solid analysis.

You’ll work in close collaboration with our VP of Product and our Head of Insights and other stakeholders to develop customer centric strategies for product, price and promotional change in our core product range - you’ll then help to drive these initiatives across the business and measure their performance.

In addition, you’ll support our new product development initiatives with smart quantitative analysis of the wider market.

Beyond your analytical skills, you’ll also have a love for the kind of products we make and you’ll get a kick out of the idea that your plans and ideas are directly leading to millions more happy kids and families all over the world!

In addition to this we offer generous compensation, options in the business, lots other benefits, a fast paced, high growth work environment with 80+ passionate colleagues working in a beautiful light filled studio in East London.

If this sounds like a challenge you could take on we’d love to hear from you.

Key responsibilities

  • Collaborate with our BI team to build the instrumentation and reporting systems that allow us to make more data driven product decisions, faster
  • Own the plan for growth of established products across the business through commercially focused planning - targets include margin growth and absolute units growth
  • Translate your plans into practical tests and drive them forward through cross functional projects
  • Be the lead voice of commerce and business needs within the Product Management team
  • Support the creation and measurement of NPD strategies that lead to more growth products

Example projects on day one

  • Take ownership of the testing plans for our internationalisation efforts with our established products
  • Take ownership of the testing plans for our emerging products
  • Develop pricing and bundling experiments to increase our average order value
  • Identify new product features to appeal to new segments through quantitative analysis and testing

Required skills

  • 5+ years hands on experience working in a fast paced commercial or analytical role - ideally eCommerce and double ideally kids and families categories
  • Strong commercial acumen, with proven experience of delivering revenue growth ideally across multiple markets
  • Both a strategic and tactical thinker, able to identify both future opportunities for our product roadmap, as well as maximising value for our existing portfolio
  • Highly numerate and analytical with experience of creating and measuring business cases
  • Strong project management and delivery skills - Able to plan and coordinate across multiple functions, managing stakeholders and from a variety of disciplines

Senior Design Researcher - Maternity Cover (9 Months)

The Product Group is at the heart of our business, creating a constant stream of new and wonderful products and stories to introduce to our audience of over a million children worldwide.

In 2016/2017 we have the exciting challenge of creating new stories, new creative universes and new physical products to keep bringing more magic into the world. In order to make only the most awe-inspiring and effective new products, it is vital for us to understand the behaviours and interests of our potential market of children, parents and their extended network of gift-givers.

We are looking for a confident and curious senior design researcher to work with two of our core business groups, the Product Studio and Story Studio as well as supporting the activities of the other departments.

Core Responsibilities

As our key lead in qualitative research, you will have a major role in exploring and validating new avenues and ideas to grow our product and story portfolio. Ultimately you will use qualitative data collected from ethnographic interviews, depth interviews and co-creation sessions to inspire and evaluate product and story prototypes and to make recommendations to decide the future of the business.

Secondary Responsibilities

You will be expected to be self starting in initiating good working relationships with other analysts and departments in the business to bring qualitative consumer understanding to the wider business, including:

  • UX design team: Qualitative understanding of the online shopping journey
  • Marketing: Bringing deep understanding of consumer profiles to target, trends across core markets to inspire new creative and testing the success of new creative and channels
  • Happiness: Helping the Customer Service team inspire their service design with consumer insight.
  • Content Studio: Support ongoing monitoring of consumer experience to recommend improvements to current product

Your Experience

  • You have 5 years minimum experience in a qualitative research role and are currently working in a Senior role
  • We are not looking for someone to ‘step up’. Our expectation is that you will hit the ground running to take over from our permanent very experienced senior design researcher with skill and enthusiasm Ideally you’ve honed your qualitative research skills both in agencies and client-side
  • You have been involved in every stage of a research project, from being hands-on in customer recruitment to writing up detailed analysis and presenting debriefs

Your Skills

  • You are natural at conducting one-to-one customer interviews, facilitating focus groups and managing co-creation workshops (and you love doing it!)
  • You are curious and insightful in your analysis, able to understand the bigger picture and make strong, actionable recommendations to the product development team
  • You play well with others and understand the need to present findings at various levels of detail and flair to engage the immediate team, senior management and the wider company
  • You are happy juggling different projects at different stages simultaneously and capable of self-organisation
  • You are confident working with business leads to create and implement the most relevant research plans -You are just as comfortable discussing a project with senior management as with peers -You are interested in how qualitative research fits into the wider company strategy and want to see it drive measurable change -You have an interest in beautifully-designed physical products and creating the most magical stories

Nice To Haves

In an ideal world, you will have some or all of the following experience:

  • Working in scrappy, startup environments - you don’t mind getting stuck into the small details, as well as more meaty aspects, of project management
  • Working with remote, overseas and/or foreign language qualitative data collection
  • Working with children and families
  • Capturing, analysing and editing video footage as part of your research methods
  • Some quant experience, in order to understand and integrate well in a data-driven organisation

Global Customer Service Angels! (Christmas Cover)

We're looking for someone to help us share the Lost My Name magic with our friends all over the world this Christmas! We’re looking for a brilliant Customer Service Angel to help support our busy team over the most festive season of the year.

What kinds of things would you get up to in this fun, flexible role?

We are so glad that you asked...customer service, mostly: People approach us with all kinds of queries. Sometimes they just want to know how much shipping is to Shanghai, or Melbourne, or Minneapolis (it's FREE!). Other times, a book has gone on a different route in the mail system and we need to re-create it ASAP in time for a birthday party. Occasionally a customer would like to change a shipping address, or add a personal dedication.

We also get an incredible amount of feedback with ideas for improvement and future products, and just lots and lots of heartfelt thanks for such a wonderful book. These are just a handful of examples of the issues and topics we deal with on a daily basis. And we like to answer and solve ALL of these inquiries in the same way: super responsive, polite, empathic and delightful. We handle our customer support through a collaborative online platform where you can respond, solve, escalate, re-assign, tag and archive all queries in an efficient and transparent way. If you know how to use Facebook or Gmail, you’ll have no problems with our system.

What else should you know?

The role is a remote working opportunity, with some time flexibility to suit you - e.g. mornings, evenings and weekends.There’ll be an induction period with our marvellous training and co-ordinating team, along with a detailed explanation of how it all works. This is a temporary position until towards the end of January, with the potential of staying longer term. So do you think that you can help us? If so, then Apply Now.

WHO ARE YOU?!

  • You got a flair for friendly and positive digital communication - you know how to be nice, and genuinely lovely online
  • Fluency in English language (written and spoken) essential
  • We're looking for a few language speaking angels too - would love German, Italian, French and Spanish speakers to apply
  • You’re looking for a genuinely exciting and meaningful new adventure, and the idea of making children more curious and kind sounds awesome
  • You must be available for at least 20 hours per week (flexible, including weekends)
  • You’re a super motivated, dedicated, smart and an energetic self-starter
  • Ability to work under pressure and adapt quickly to adverse situations

About us!

Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 1.5 million of our beautiful personalised books in over 160 countries in the world. Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by some seriously good investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.

Back-End Ruby Developer

The Product Delivery team at Lost My Name are missing someone and that someone might be you! We’re on the hunt (we are looking high and low) for a Bright, Brainy Back-End developer to join our Butt-kicking team… (okay, enough with the alliteration!)

Product Delivery

The Product Delivery team like… well… delivering our products. But, we like to do it :sunglasses emoji: in style (with technology!)We're the people who help our magical, technical, personalised books get from our printers to our parents, and then into the hands of little princes and princesses all across the world. How would you help? You’d come on board and dive straight into SQL; whipping up bespoke reports for other squads who help our books get from our brains to our customer’s hands.We’ll also need some help onboarding print-houses across the globe into our tech and supply chain. What’s involved in that? We now create our products in 10 print-houses globally, and ship our products to 173 countries (we went up 20 countries just over Christmas last year!) and as you can imagine that takes a team with a lot of logistic clout who love to get sh*t done. You’ll be there when we integrate the tech stacks, ensure the files are in the right place at the right time, and that our tracking information is factual. Up to the challenge?

Problems we're solving…

Problem 1:

How do we make our supply chain the most amazingest, fastest, and impressive supply chain in eCommerce, and publishing?

Problem 2:

How do we keep our customers up to date on all with all of the shipping information available?

Problem 3:

What is the BEST way to ship our magical books? Timezones, holidays, work days … but imagine those in 7 countries!

Problem 4:

What are we going to make as the first meal on our office’s new rooftop BBQ? We have vegans here so we need to be smart about this.

How we make our Magic

Here's the rundown… Our team is small and mighty! We work in Squads here at Lost My Name, which means you’ll get to learn from supply chain managers, back end dev, and product managers.We don’t call you Product Delivery for nothing: You guys will DELIVER. You’ll be there rolling out changes to our supply chain (remember integrating those new print-houses we were talking about before?) that immediately make revenue impact, and send our books further out into the world! (We’ve shipped over 1.5 million books, and this Christmas the work you do will show those numbers who is boss!)

And you are?

So you’re a Jr Ruby Developer, and you know SQL. You love working on complex problems, and shipping your code almost straight past those testers (they’ve never needed to stop it so far – right?!)… You’re meticulous, you write code like an expensive haircut (clean, trim, and slick).You also want to learn new skills, though? Well, you’re in the right place. This position is working directly with a more Senior Back-End dev to working on solving (rather scarily) what we call the Bus-Test… If Alex was hit by a bus tomorrow – could you pull yourself up and take his place? We hope so. (To be clear, we love Alex and never want to see him harmed… maybe we should call it the “Pillow Fight test?” We’ll come up with something.)

What's the stack?

Once onboard you'll be working within our E-Commerce site. This is a Rails app built on top of Solidus (github.com/solidusio/solidus), a fork of Spree. However, we're currently transitioning to a Node and React frontend app and using the Rails site as an API. This is all hosted on Heroku.

We run Continuous Integration and deploy our site via our own deploy tool on Slack.

TL;DR…

  • Rails
  • Solidus
  • CSS
  • SQL
  • Node
  • Pancakes (sometimes, anyway)

Other things you need to know…

You'll get a sweet, SWEET training budget. £1k every year to attend whatever conference you like, wherever you like. Or you could just learn some Spanish in Dalston, it's your call.A delightful rooftop terrace, recently home to a brand new BBQ. And you get plenty of time to use them too with Amit days. What are those? Those are the days we get to pack up at 4pm and head off the desks to take advantage of what is awesome in our livesTeam lunches. I nearly forgot the team lunches. Every Tuesday and Thursday we order up super delish food from somewhere in London and we gorge ourselves. Usually there’s someone amazing teaching us things in the form of a Lunch & Learn, too!We have a Sauna. And a Finnish staff member to whip you into shape when you pronounce it wrong (you’ll learn in time, we all do)Every Friday we have massages and beers, and you don’t even need to leave the office!!!

Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 1.5 million of our beautiful personalised books in over 160 countries in the world. Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by some seriously good investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.

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