Work. Play. Coffee.

We’re building the best personalised entertainment company in the world.

If you’d like to come join us, we’d love to chat.

Meet the team

If Clint Eastwood was putting together a ragtag team of talented mavericks to build a successful tech entertainment company, the people below are definitely who he’d choose.
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Maria Romby Poulsen

Danish Customer Service Angel

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Thom Wong

Creative Writing Thingmy

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Evelyn Healey-Cathcart

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Amanda Alvizo

US Angel

“ Working at Lost My Name makes the every day fun. I love the creativity and sharing of ideas that flows seamlessly. And when I get home, I get to read an amazing, magical story to my kids and feel extremely proud to be a part of it. ”

Nic Wilkinson

Marketing

Things we think, in words

We think of a lot of things, and sometimes we write them down.
Read all our posts

Join us!

If you’d like to come and work, play and hang out with us, here’s what we’re looking for. Though you could just send us something phenomenal, leaving us with no choice but to follow up, to:

careers@lostmy.name

Story Producer

Part time / variable - 9 month contract (could evolve to perm)

We’re looking for an inspiring, details oriented Story Producer to join our team and take care of a very special partnership project for us over the next 9 months or so.

We can tell you more about the project at an interview, but this has the potential to be a career and perhaps category defining new product - so we’re looking for someone we can trust, with a track record of delivering high quality complex entertainment propositions, but who still is convinced their best work is ahead of them.

This project isn’t huge - the team will likely only be three to four people at the core - and it’s not super long - we need to deliver within 12 months - so we’re looking for a creative contributor as much as project manager.

We imagine this role will be a 9 month contract, with some periods at part time, so we’re looking for someone with flexibility - but if full time is important we can talk about ways to make this full time by taking on additional projects within the studio at an interview.

Requirements

  • Creatively driven and operationally aware - you know when to intervene to keep the project moving and when to step back and let your experts decide
  • Demonstrable portfolio of high quality narrative products for kids and families - ideally including picture books or similar visual media
  • Demonstrable ability to manage a long project schedule autonomously - creating and tracking budgets, reporting on progress, managing multi-disciplinary work, developing sensible phases with clear sign offs
  • Flexible, adaptable and at the same time uncompromising in pursuit of the right solution … and a thoroughly nice person to work with!

Nice to have

  • Experience creating picture books
  • Experience working on an IP development project or JV with external stakeholders

Senior Product Analyst

We’re looking for an experienced product or commercial analyst to help us accelerate growth of our established products all over the world using data driven strategies.

This is an important role for us that requires a unique mix of quantitative analysis skills, commercial mindset, creative thinking and love for our customers and category - you need to be excited about making things for kids and families.

Along with being a super strong contributor you’ll also be a strong voice within the business advocating for your projects and backing them up with rock solid analysis.

You’ll work in close collaboration with our VP of Product and our Head of Insights and other stakeholders to develop customer centric strategies for product, price and promotional change in our core product range - you’ll then help to drive these initiatives across the business and measure their performance.

In addition, you’ll support our new product development initiatives with smart quantitative analysis of the wider market.

Beyond your analytical skills, you’ll also have a love for the kind of products we make and you’ll get a kick out of the idea that your plans and ideas are directly leading to millions more happy kids and families all over the world!

In addition to this we offer generous compensation, options in the business, lots other benefits, a fast paced, high growth work environment with 80+ passionate colleagues working in a beautiful light filled studio in East London.

If this sounds like a challenge you could take on we’d love to hear from you.

Key responsibilities

  • Collaborate with our BI team to build the instrumentation and reporting systems that allow us to make more data driven product decisions, faster
  • Own the plan for growth of established products across the business through commercially focused planning - targets include margin growth and absolute units growth
  • Translate your plans into practical tests and drive them forward through cross functional projects
  • Be the lead voice of commerce and business needs within the Product Management team
  • Support the creation and measurement of NPD strategies that lead to more growth products

Example projects on day one

  • Take ownership of the testing plans for our internationalisation efforts with our established products
  • Take ownership of the testing plans for our emerging products
  • Develop pricing and bundling experiments to increase our average order value
  • Identify new product features to appeal to new segments through quantitative analysis and testing

Required skills

  • 5+ years hands on experience working in a fast paced commercial or analytical role - ideally eCommerce and double ideally kids and families categories
  • Strong commercial acumen, with proven experience of delivering revenue growth ideally across multiple markets
  • Both a strategic and tactical thinker, able to identify both future opportunities for our product roadmap, as well as maximising value for our existing portfolio
  • Highly numerate and analytical with experience of creating and measuring business cases
  • Strong project management and delivery skills - Able to plan and coordinate across multiple functions, managing stakeholders and from a variety of disciplines

Senior Book Producer

We’re looking for a brilliant, energetic person to join our product team and help us shape the future of children’s reading. This is a pivotal role within our company, and we’re looking for a very special person to fill it.

Our ideal candidate is first and foremost in love with storytelling for kids and families. This means that they’ve taken a leading role in producing stories, probably in book form, at a publisher or entertainment company.

The person who takes this role will have worked for 5 years or so at an inspiring kid-focused company, with a job title such as ‘editor’. They will have shipped multiple projects with a strong mix of creative excellence and commercial success. They should be very confident in leading all aspects of story projects from acquisition to delivery.

We don’t just want someone who likes telling stories in the time-honoured way, though - we want someone who is excited about pushing our medium forward creatively and technically. We expect this person to bring a strong network of illustrators, writers and designers with them, and we also expect them to be uncompromising about getting the best creative output from their team.

Beyond this, they should also be highly ambitious, with a drive to share amazing stories with as many people as possible. We are looking for someone who wants to create books with broad appeal, reaching millions of kids and families.

In return, we offer a creative platform that can already reach millions of readers, and significant resources to support the creation of your books and stories - our design team, brand, tech platform, retail platform, marketing team and millions of customers will all be your disposal, helping you to create the most memorable children’s books in the world.

If this sounds like something you’d like to do, we’d love to hear from you.

Key responsibilities

  • Oversee end-to-end story creation process of multiple book projects
  • Manage budgets and project team members on a day-to-day basis and provide clear reporting back to the business on progress
  • Contribute to wider corporate and creative strategy through the development of your list and as a key creative leader within the business
  • Source and convert new creative talent for your projects
  • At least 10 new books on track to be published within 18 months of joining

Key skills and experience required

  • 5+ years shipping brilliant stories for kids and families
  • Multiple products live in market with a good mix of creative and commercial success
  • Superb written and oral communication skills
  • Strong organisational skills - demonstrable ability to manage significant budgets and several large projects at once.
  • Strong creative direction skills - demonstrable ability to manage multi-disciplinary creative teams and get the right creative result
  • Strong business skills - demonstrable ability to manage upwards and outwards into a wider business and connect list development to business goals
  • Good network of creative people around you - demonstrable ability to source and convert high quality creative talent
  • Lovely person to work with

Global Customer Service Angels! (Christmas Cover)

We're looking for someone to help us share the Lost My Name magic with our friends all over the world this Christmas! We’re looking for a brilliant Customer Service Angel to help support our busy team over the most festive season of the year.

What kinds of things would you get up to in this fun, flexible role?

We are so glad that you asked...customer service, mostly: People approach us with all kinds of queries. Sometimes they just want to know how much shipping is to Shanghai, or Melbourne, or Minneapolis (it's FREE!). Other times, a book has gone on a different route in the mail system and we need to re-create it ASAP in time for a birthday party. Occasionally a customer would like to change a shipping address, or add a personal dedication.

We also get an incredible amount of feedback with ideas for improvement and future products, and just lots and lots of heartfelt thanks for such a wonderful book. These are just a handful of examples of the issues and topics we deal with on a daily basis. And we like to answer and solve ALL of these inquiries in the same way: super responsive, polite, empathic and delightful. We handle our customer support through a collaborative online platform where you can respond, solve, escalate, re-assign, tag and archive all queries in an efficient and transparent way. If you know how to use Facebook or Gmail, you’ll have no problems with our system.

What else should you know?

The role is a remote working opportunity, with some time flexibility to suit you - e.g. mornings, evenings and weekends.There’ll be an induction period with our marvellous training and co-ordinating team, along with a detailed explanation of how it all works. This is a temporary position until towards the end of January, with the potential of staying longer term. So do you think that you can help us? If so, then Apply Now.

WHO ARE YOU?!

  • You got a flair for friendly and positive digital communication - you know how to be nice, and genuinely lovely online
  • Fluency in English language (written and spoken) essential
  • We're looking for a few language speaking angels too - would love German, Italian, French and Spanish speakers to apply
  • You’re looking for a genuinely exciting and meaningful new adventure, and the idea of making children more curious and kind sounds awesome
  • You must be available for at least 20 hours per week (flexible, including weekends)
  • You’re a super motivated, dedicated, smart and an energetic self-starter
  • Ability to work under pressure and adapt quickly to adverse situations

About us!

Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 1.5 million of our beautiful personalised books in over 160 countries in the world. Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by some seriously good investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.

Product Director, Ecommerce

Hello. We’re Lost My Name and we’re looking for an experienced, passionate, pragmatic Product Director to come and take ownership of the product vision for our E-commerce shop at Lost My Name

Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 1.5 million of our beautiful personalised books in over 160 countries in the world.

Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by some seriously good investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.

This is a key hire for us and we’re looking for someone very special to take the role. We’re one of the fastest growing Ecommerce businesses in the UK. Our highly converting shop processes thousands (often tens of thousands) of orders a day and serves customers all over the world.

We’ve got big plans to expand our personalised product portfolio in 2016. We want to find a brilliant Ecommerce leader to join our senior team and ensure our platform grows in line with this goal - and continues to offer the beautiful, seamless experience that our customers love.

On day one you’ll take ownership of the product roadmap and team leadership for our largest internal team (‘Shop’). You’ll report to our VP of Product. Your immediate team will include our most experienced engineers, designers and analysts and you’ll have the budget and support to grow this squad in line with the businesses rapid pace of expansion.

In order to do this, you’ll have a special blend of skills that cuts across the whole product management stack.

First, you’re at heart a commercial person, passionate about increasing lifetime value, conversion rate and basket size - the bread and butter of Ecommerce - and you know how to use these measures to prioritise work and track your team’s performance.

Second, you’re also very design aware. Our shop is a huge part of our brand and we want our shopping experience to be as magical as reading our books, so you’re comfortable working with designers and creative people to create memorable digital interactions for our customers.

Third, you’re comfortable with the technical elements of Ecommerce. You understand how to work closely with engineers and QA people to get performant features out the door.

Finally, you’re able to wrap all this up into disciplined product management practices that ensure your team is happy, productive and shipping the right features at the right time to the right customers - and you’re in love with our mission to create millions of magical bedtimes for kids and families all over the world.

Due to the size of this challenge we think you’ll have around ten years experience in online retail or digital product management. You’ve personally led medium to large size teams of developers, analysts and designers to ship complex features in high traffic environments. We expect you to have managed all digital aspects of an international Ecommerce store turning over $10Million+ or a international digital product with 100,000+ monthly active users at some point in your career.

You’re now looking to apply your experience to a new challenge, and you want to do it on a product that means something to you - our books make a huge impact with our customers and are often described as a ‘keepsake for life’. We want to work with ambitious people that also want to ship things worth keeping for ever.

If this sounds like you, we’d love to have a conversation!

In return we offer generous compensation including options in the company, a great multi-disciplinary team (70 people at present), a beautiful light filled studio in East London and the opportunity to lead a mission critical product at a key moment in our company's growth - we’re backed by tier one VC’s including Google Ventures and Greycroft and have the ambitions to match.

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Friendly, light filled studio in East London packed full of smart, hard working people to work with
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers and bike to work benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at. Travel the world and share your knowledge on us!
  • Delicious team lunch every week

Director of People

Lost My Name gives every grownup creative superpowers to make magical, meaningful connections with a child. Recently we’ve been named one of FastCompany’s Top 10 most innovative companies in media.

We’re growing quickly and we’re looking for an experienced, yet ever so curious, leader to evolve and lead our people strategy and vision. It’s only by attracting, developing and retaining the absolute top talent that we will be able to deliver on our crazy ambitious goals. This is a great opportunity for someone with a big head and a bigger heart to spearhead a new phase of growth for our innovative, fast-growing business in this new role.

One of our core values is ‘make something better’. You will help us build on an already strong culture and take our people and organisation to a new level of excellence. We’re looking for someone who can develop an exciting people strategy and vision for the next phase of growth (from 80 to 150). Your goal is to build the programs that will enable people to find the magical alignment between their personal growth and the company’s growth. You will elevate our talent acquisition process and output, help us solidify our brand, train our managers to be confident, high output leaders - ensuring that as we scale, we work smarter and get happier.

What we'd like to see from you

  • Create a clear, exciting and impactful HR strategy through progressive policies that include talent acquisition, training and development, compensation & benefits and culture.
  • Help us solidify our values, and ensure they are own-able (have the power to engage everyone in the business) and actionable (can be manifested through everyday behaviour).
  • Develop our HR tools and processes.
  • Develop training programs that help our people to become the best version of themselves.
  • Work with the senior management team to support and grow our managers and team leaders.
  • Evolve our employer’s brand in an impactful and measurable way - partnering with our Talent Acquisition team to make Lost My Name, top of mind, reputable, one of the preferable options for the scarce talent pool in London right now.

Traits that we'd like you to have

  • You’ve helped 1-2 startups to evolve from 20 to 80 to 160.
  • You were instrumental in the creation and support of high output organisation.
  • Experience in change management in both executive and mid-management levels.
  • Passion for people’s personal growth.
  • Culture-maker. You are a real evangelist of strong company culture. (Blogger is a big plus)
  • Experience in organisational design changes in fast-growth start-ups.
  • Experience in developing a Succession Plan across a fledgling organization where none has existed
  • Team building training - experience in design and development environment is a plus.
  • Proven experience in building disciplines across the organisation.
  • Have implemented performance review process ideally OKRs, and have some actionable insights in this area.

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at. Travel the world and share your knowledge on us!
  • Delicious team lunches
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