Join us!

Start the conversation, send us something phenomenal...

careers@lostmy.name

Financial Controller

We’re looking for an experienced Financial Controller to oversee the global reporting and compliance functions, leading a team of two finance analysts to deliver continuous improvement in the financial operating model.

Reporting into the CFO, the successful candidate will demonstrate a high degree of commercial acumen and be comfortable working in a fast-paced and dynamic start-up setting where every week will present new opportunities and challenges to navigate.

With ample room to grow, this role is a great chance for the right candidate to work alongside the leadership team and deliver tangible improvements for the business allowing us to deliver on our 3 year strategic plan.

The key areas of focus are:

Reporting

  • Ownership of the financial month end close process for Lostmy.name Ltd and Lostmy.name Inc
  • Consolidation accounting for Lostmy.name Group (UK and US Entity)
  • Preparation of month end commentary packs and presentation of results to the senior leadership team together with key action points
  • Cash flow and working capital management

Compliance & Control

  • Overseeing global tax, regulatory and compliance agenda including Sales, Income and Payroll Taxes in the UK and US
  • Owning the year end external financial statement audit process
  • Laying down a robust control environment in order to deliver accurate financials with a high level of data integrity

Business Partnering

  • Leading cost saving initiatives to help the business to improve operating efficiency
  • Working closely with the BI team in order to streamline and automate the reporting process
  • Working closely with the engineering team on the R&D tax credit workflow

Requirements

  • Qualified accountant (minimum 2 years PQE in an industry position) - ACA, ACCA, CIMA
  • Experience managing a team and overseeing a financial month end close process for a group
  • Experience with US accounting/tax is a plus
  • Willingness to roll up sleeves and get stuck into the detail while simultaneously keeping an eye on the big picture
  • Self- starter, high degree of emotional intelligence and comfortable making decisions where there may be a high degree of uncertainty
  • Experience using cloud accounting software; we use Xero in combination with receipt bank. Experience of these packages is a plus but not a requirement
  • Experience in start-ups/tech/publishing/retail/consumer products is a plus but again not a hard requirement

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme & childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at
  • Delicious team lunches

Senior Copywriter

Words are brilliant. But there are millions of them, and without good writers, words just sit there in the wrong order saying the wrong things. Rotters.

We’re looking for a remarkably creative comms writer who can make words do exactly (exactly!) what they need them to: entertain, surprise, jump through hoops, play the cello — anything they command. Someone with the ability to be playful and hilarious, who isn’t afraid of a good pun, but who is also marvellously disciplined and hard-working. And they should be brilliant at ideas too.

Feeling confident?

You should have a lot of experience writing comms. You have the knack to be funny and clever without being self-indulgent. You have a light touch but can also land a message with real weight. You know how to edit yourself, how to think about messaging hierarchy, how to make people open emails, click buttons and buy products. And you should be able to create funny, sharable content that your mum might see and chuckle at before boasting to friends that you came up with it. You should also be self-motivated, pro-active, collaborative and self-sufficient. You should know how to write for email, social media or on the side of a banana.

Most importantly, you can make people smile every time they read your words or ideas.

Lost My Name is one of Britain’s fastest-growing brands and this is an opportunity to help turn a successful start-up into a global name. We are a playful, kind brand. This opportunity will be ridiculously exciting to a smart, funny, eloquent, engaging, intelligent, autonomous, experienced, creative and all-round superb candidate.

The team you’ll be working in delivers creative output at a higher-frequency than any other team in the business. We literally ship handfuls of content every week and watch and learn from the public reaction. We get to directly shape and influence the brand by continuously exploring and publishing new concepts and ideas.

This role is the sole copywriter in the team, which gives you a central role in expressing the tone of the brand. You will report to a very experienced writer, who can help you sharpen your talent even more.

Key areas of focus

  • Writing emails and blog posts for our weekly Editorial content
  • Writing humourous, sharable content for Twitter & Facebook
  • Collaborating with our designers to devise and develop creative editorial concepts
  • Writing pithy, dad-joke-esque comments on our Instagram content
  • Writing emails for product promotions
  • Helping to firm up our tone of voice for Twitter and Pinterest channels
  • Helping to champion and promote the brand tone of voice across the business

Experience

  • 5+ years’ experience as a copywriter for well known and/or playful/entertaining consumer-facing brands
  • 3+ years of experience with SEO, email, web copy
  • Ability to produce both long-form and short-form writing
  • Extensive experience and understanding of all social channels, including behaviours and algorithms

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at. Travel the world and share your knowledge on us!
  • Delicious team lunches

Japanese Speaking Customer Service Angel

We're looking for someone to help us share the Lost My Name magic with our friends in Japan! We’re looking for a brilliant Customer Service Angel to help support our increasing presence in Japan. What kinds of things would you get up to in this fun, flexible role? We are so glad that you asked...

Customer Service, mostly...

People approach us with all kinds of queries. Sometimes they just want to know how much shipping is to Tokyo (it's FREE!). Other times, a book has gone on a different route in the mail system and we need to re-create it ASAP in time for a birthday party. Occasionally a customer would like to change a shipping address, or add a personal dedication.

We also get an incredible amount of feedback with ideas for improvement and future products, and just lots and lots of heartfelt thanks for such a wonderful book. These are just a handful of examples of the issues and topics we deal with on a daily basis. And we like to answer and solve ALL of these inquiries in the same way: super responsive, polite, empathic and delightful. We handle our customer support through a collaborative online platform where you can respond, solve, escalate, re-assign, tag and archive all queries in an efficient and transparent way. If you know how to use Facebook or Gmail, you’ll have no problems with our system.

What else should you know?

The role is a remote working opportunity, with some time flexibility to suit you - e.g. mornings, evenings and weekends. There’ll be an induction period with our marvellous training and co-ordinating team, along with a detailed explanation of how it all works.

So do you think that you can help us? If so, then click Apply Now.

  • You got a flair for friendly and positive digital communication - you know how to be nice, and genuinely lovely online
  • Fluency in Japanese and English language (written and spoken) essential
  • You’re looking for a genuinely exciting and meaningful new adventure, and the idea of making children more curious and kind sounds awesome
  • You must be available for at least 20 hours per week (flexible, including weekends)
  • You’re a super motivated, dedicated, smart and an energetic self-starter
  • Ability to work under pressure and adapt quickly to adverse situations

Lead Designer

You’ll have a real passion for design and communication, and a genuine desire to do brilliant work. As a Lead Graphic Designer you will be responsible for taking the lead on the creative development of design projects across multiple platforms. Driving the creative standards of the Design Team and developing junior designers’ creative abilities, making sure the creative brief is fully explored and delivered to the highest standards.

Key Responsibilities

  • Responsible for the design and production of graphic design across multiple platforms.
  • Responsible for working with internal clients to deliver requirements on time and in line with the brand style.
  • Responsible for applying and co-ordinating the design across the brand.
  • Use a good awareness of design processes to question and challenge design briefs and solve design problems.
  • Be aware of current design trends and attitudes to help inspire the team
  • Understanding peripheral processes, i.e. print, interactive and mobile platforms.
  • Manage and develop junior designers.
  • Work closely with the studio manager to manage and prioritise the workload on a project.

About You

  • Ability to deliver against tight and complex timelines.
  • Knowledge of and sensitivity to trends influencing design in general.
  • Ability to manage multiple and competing work priorities, demands.
  • Strong written and oral communication skills, including ability to make persuasive presentations to internal audiences.
  • Driven and passionate.
  • Stress resistant and confident.

Qualifications and Experience:

  • Recognised design degree.
  • Significant industry experience.
  • Versatile and open mined.
  • Meticulous crafting and attention to detail.

Skills:

  • Excellent communication and presentation skills.
  • Dedicated, passionate and challenging.
  • Ability to lead, manage and inspire.
  • Strong ideas with a portfolio to match.
  • Self motivated and a team player.
  • Loves discipline of identity and branding.
  • Excellent working knowledge of Adobe Suite: Photoshop, Illustrator, InDesign, Acrobat

Senior Brand Manager - Books

We’re looking for an exceptional product / brand manager to join our team and look after the ongoing growth of our book portfolio across territories, formats and licensing opportunities. This important role includes taking stewardship of the growth roadmap for our flagship title Lost My Name.

This role is similar to a licensing manager position within a publishing firm but with two vital differences.

The first difference is that you’ll be working within a very agile, vertically integrated business that currently does all it’s own retail, marketing, manufacturing and product design with a sales footprint in every major market in the world.

This means that if you have a plan to achieve growth through change to any of these functions you can make that change happen within days or weeks, not the usual timescales of months or years.

The second difference is that all the brands and products you will manage use personalisation and technology in creative ways to tell their stories. This means that you can have a one to one relationship with customers through the products you market to them - but it also means you face interesting challenges in doing traditional licensing deals.

If these opportunities and challenges excite you, and if you have a track record in building entertainment brands, particularly in the kids and families space, we’d love to hear from you.

Key responsibilities and targets

  • Drive incremental revenue growth in our book range
  • Key stakeholder in setting and driving overall unit targets across territories
  • Own the internationalisation roadmap for all our books
  • Own the format roadmap for all our books
  • Own the individual brand roadmaps for our most successful books, including developing new upsell and retention products via in house design or licensing
  • Line manage several junior delivery colleagues within the product team

Expected experience and skills

  • Business focused and experienced - You have a demonstrable track record growing revenue on entertainment oriented properties. We’d like to meet people who’ve managed and grown products and brands turning over more than £10M a year.
  • Analytical and data driven - you can show us through examples of how you’ve used quantitative and qualitative data to make the right decisions for the business.
  • Creatively sympathetic - you can also show us examples of how you’ve reasoned out plans and projects from a creative position and protected and enhanced creative value in the properties you’ve managed.
  • Strong communicator and leader - you know how to make change happen in a fast moving company and you’ve got experience of directly line managing more junior colleagues.
  • Gets stuff done - above all, we want someone who is going to roll up their sleeves and get stuck into the fantastic challenge of bringing the values of our books to as many people as possible across the world. Lost My Name is a young company that is just getting started on it's journey - You’ll be super excited to join in and start shipping from day one.

SVP of People

Lost My Name gives every grownup creative superpowers to make magical, meaningful connections with a child. Recently we’ve been named one of FastCompany’s Top 10 most innovative companies in media.

We’re growing quickly and we’re looking for an experienced, yet ever so curious, leader to evolve and lead our people strategy and vision. It’s only by attracting, developing and retaining the absolute top talent that we will be able to deliver on our crazy ambitious goals. This is a great opportunity for someone with a big head and a bigger heart to spearhead a new phase of growth for our innovative, fast-growing business in this new role.

One of our core values is ‘make something better’. You will help us build on an already strong culture and take our people and organisation to a new level of excellence. We’re looking for someone who can develop an exciting people strategy and vision for the next phase of growth (from 80 to 150). Your goal is to build the programs that will enable people to find the magical alignment between their personal growth and the company’s growth. You will elevate our talent acquisition process and output, help us solidify our brand, train our managers to be confident, high output leaders - ensuring that as we scale, we work smarter and get happier.

What we'd like to see from you

  • Create a clear, exciting and impactful HR strategy through progressive policies that include talent acquisition, training and development, compensation & benefits and culture.
  • Help us solidify our values, and ensure they are own-able (have the power to engage everyone in the business) and actionable (can be manifested through everyday behaviour).
  • Develop our HR tools and processes.
  • Develop training programs that help our people to become the best version of themselves.
  • Work with the senior management team to support and grow our managers and team leaders.
  • Evolve our employer’s brand in an impactful and measurable way - partnering with our Talent Acquisition team to make Lost My Name, top of mind, reputable, one of the preferable options for the scarce talent pool in London right now.

Traits that we'd like you to have

  • You’ve helped 1-2 startups to evolve from 20 to 80 to 160.
  • You were instrumental in the creation and support of high output organisation.
  • Experience in change management in both executive and mid-management levels.
  • Passion for people’s personal growth.
  • Culture-maker. You are a real evangelist of strong company culture. (Blogger is a big plus)
  • Experience in organisational design changes in fast-growth start-ups.
  • Experience in developing a Succession Plan across a fledgling organization where none has existed
  • Team building training - experience in design and development environment is a plus.
  • Proven experience in building disciplines across the organisation.
  • Have implemented performance review process ideally OKRs, and have some actionable insights in this area.

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at. Travel the world and share your knowledge on us!
  • Delicious team lunches

Digital Marketing Graduate (PPC)

We’re looking for a enthusiastic and detail orientated person to join the performance marketing team at one of the UK’s most exciting startups. The role offers the opportunity to work on growing an advertising channel that has significant impact on the business, and presents a huge opportunity for the person up to the task.

We’re looking for the kind of person who is comfortable managing their own time, able to effectively prioritise work, and recognise problems and opportunities to seek support as necessary.

Full time digital marketing experience isn’t 100% necessary, but we have a few key requirements. Strong written and verbal communication skills are a requisite, as well as confidence in dealing with people at a range of different levels. You’re going to be optimising campaigns based on data; so being comfortable with complicated numeracy and spreadsheetery is a must. If you’re familiar with code based languages like HTML and SQL it should really help you get into the groove. It doesn’t hurt to have some pre-existing knowledge of how digital marketing for e-commerce works too.

To underline the above, we’re looking for somebody with proven credentials in the world of work or with a strong academic background (remember, geek is good!), and therefore expect candidates to have a 2:1 degree or similar/better.

We’ve sold millions of products to children all over the world, and this reflects in our campaign coverage. If you have a knack for languages or know a second language in it’s entirety (except perhaps Latin or Klingon), it’s a HUGE plus.

Responsibilities:

  • Day to day bid and campaign optimisation of our Bing and Adwords campaigns.
  • Keyword research, ad copywriting & performance tests.
  • Work closely with our BI team to drive weekly reporting & analysis of campaign performance against company KPIs.
  • Data driven tests of acquisition and retention campaigns using existing customer data.
  • You’ll also be part of the on-boarding and company wide education of some incredible new ad tech which will provide invaluable experience.

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at.Travel the world and share your knowledge on us!
  • Delicious team lunches

Part-time Dutch Copywriter

We’re looking for an excellent Dutch copywriter to join our team.

The headline figures!

  • Part-time: 2-3 days per week
  • Can be remote, so long as internet access is up to scratch
  • Start asap
  • £20-25/hour

Hello international copywriters! Like what we’re doing? Could you write for us?

We’re looking for wonderful foreign-language writers who can master our tone of voice and use their creative brilliance to translate content for Lost My Name.

It’s a chance to write humorous, lively and all-round-fun copy for a company that is dedicated to making children more clever, curious and kind (and making them laugh, too).

If you are an experienced, energetic and talented Dutch copywriter with a great grasp of English, we want to hear from you!

You can find examples of our writing on our blog and website: https://www.lostmy.name/blog
https://www.lostmy.name/personalized-products/lost-my-name-book.

What you will do:

-Ensure the highest quality transcreation of our website, blog or marketing, amongst other things. Our tone of voice is so important to us, and it should be consistently upheld across the website. At the same time, each locale should have a tailored approach to give our customers the best possible experience, no matter where they live.

-Work with every team to create translated and fresh content for your language. This will include working on marketing campaigns & emails, and also delivering perfect transcreations where needed, for example, for AB testing and website updates. The turnaround on these will often be quite quick, so you will need to be comfortable working at a fast pace.

Teams you will work closely with:

  • International
  • Editorial Marketing
  • Paid Marketing
  • Shop (what we call our website)
  • Happiness (customer service)
  • Loyalty (email marketing)

Requirements

  • 5 years’ mid-level experience
  • Demonstrable skills writing across all digital media - including blog entries, websites, newsletters, Facebook ads and social media posts
  • Experience writing content for the children’s market is an advantage
  • Clever, curious and kind
  • An obsessive learner
  • A demonstrable passion for our mission to make millions of bedtimes more magical for kids all over the world

Data Science Engineer

At Lost My Name, we're making the most technically ambitious physical books ever invented. We’re making storybooks magical for a new generation by creating impossible stories on a timeless medium, like a story that is created entirely out of a child’s name or making a book with NASA images and the world's first book that shows your own neighbourhood, your own street, your own house(!) in a book made especially for you. Oh, and speaking of NASA, we’d like to take this opportunity to brag that Tim Peake read Our Incredible Intergalactic Journey Home in actual space.

We write, illustrate, build, design, and sell all of our products directly, and have a team working to produce our wonderful products spanning from Art Directors to Dev Ops. We have sold more than 2.5 million books, games and posters in over 200 countries, and we’re just getting started! With the work you’ll do here with us, we’d like to think we’re on track towards becoming the UK’s most admired creative company.

About BI & Data Science at Lost My Name...

We invested in our BI & Data Science team at an early stage, with the initial aim of optimising our marketing spend through attribution modelling.
A few months, and a bespoke attribution model later, the team now supports all aspects of the business, including: - product development (conversion rate optimisation); - CRM modelling and segmentation; - operations development and forecasting; - and even... whisper it... the creative design process!

Our stack is built on AWS (Redshift & S3) & Google BigQuery, and uses the wonderful task management solution Luigi (thank you Spotify). You’ll have a lotof data to play with; We generate a tonne of our own, and also collect everything we can from our many 3rd party APIs and integrations.

About the role...

We’re looking for a talented Data Science Engineer to build on the impressive architecture we already have. This is a hybrid role for a more traditional Data Engineer, who also has experience and a desire in working with machine learning.

You will work closely with our analysts, engineering teams, and end business users to create the infrastructure for our next phase of data products and systems. The role offers a chance to work on projects end-to-end, and make a huge impact on the way all of our teams use

What we're looking for

  • 3+ years coding experience, ideally Python
  • Experience building large scale data pipelines and systems (preferably using cloud platforms and open source frameworks)
  • You are passionate about Data Science, and ideally have professional experience implementing machine learning predictive & classification models
  • You work effectively and collaboratively, communicating clearly through code, version control and review

Bonus skills (but in no way required)

  • Hands-on experience with front end visualisation tools (e.g. Tableau, Qlik, Looker or D3)
  • API design for distributed services experience working with marketing customer data platforms

Why join Lost My Name

  • You'll get a sweet, SWEET training budget. £1k to attend whichever conference or training you’d like, wherever you like. Or you could learn some Spanish in Dalston, it's your call.
  • We offer Yoga class every Monday night; just one of the many ways we keep centred and calm, despite the (occasional) chaos of startup life.
  • We also have massages if yoga isn’t your thing, for everyone who wants one on Fridays.
  • If you like neither yoga, nor massages (hey, they aren’t for everyone) we also offer mental health support through Sanctus, where you can speak to a wellness coach about how you’re doing.
  • We have an office Sauna.
  • We have heaps of snacks. Like, so many snacks. And you can always suggest your favourite new ones to be added to our shopping trolley.
  • Speaking of food: Team lunches. I nearly forgot team lunches. Every Thursday our Studio Manager, Shim, orders some super delish food from somewhere in London and we gorge ourselves. It sounds intense, but it's actually quite chill.
  • Our office is full of puppies.

Part-time French Editor

The headline figures:

  • Part-time: 1-2 days per week
  • Can be remote, so long as internet access is up to scratch
  • Start ASAP
  • £20-25/hour

Hello international editors! Like what we’re doing?

We’re looking for a wonderful French editor who can understand our tone of voice and use their creative brilliance to proofread and edit French content for Lost My Name.

It’s a chance to edit humorous, lively and all-round-stupendous texts for a company that is dedicated to making children more clever, curious and kind.

If you are an experienced, energetic and talented French editor with a great grasp of English, we want to hear from you!

You can find examples of our writing on our French blog and website, and our English ones here and here.

What you will do:

  • Proofread and edit French localisation of texts to the highest quality. You will ensure our (humongously important) tone of voice is upheld across all of our French texts, whilst tailoring messaging to the needs of French customers.
  • Work collaboratively with our French copywriter to help them be more creative, funny and clear if they get stuck. The turnaround on tasks will often be quick, so you will need to be comfortable working at a fast pace.

You will work on texts across our:

  • website
  • blog
  • paid marketing
  • customer service
  • emails

Requirements

  • 5 years’ mid-level experience
  • Demonstrable skills editing and proofreading across all digital media - including blog entries, websites, newsletters, Facebook ads and social media posts
  • Experience editing content for the children’s market is an advantage
  • Clever, curious and kind
  • An obsessive learner
  • A demonstrable passion for our mission to make millions of bedtimes more magical for kids all over the world

Talent Coordinator

At Lost My Name, we're making the most technically ambitious physical books ever invented. We’re making storybooks magical for a new generation by creating impossible stories on a timeless medium, like a story that is created entirely out of a child’s name or making a book with NASA images and the world's first book that shows your own neighbourhood, your own street, your own house(!) in a book made especially for you. Oh, and speaking of NASA, we’d like to take this opportunity to brag that Tim Peake read Our Incredible Intergalactic Journey Home in actual space.

We think-up, write, illustrate, build, design, and sell all of our products directly, and have a team working to produce our wonderful products spanning from Art Directors to Dev Ops. We have sold more than 2.5 million books, games and posters in over 200 countries, and we’re just getting started! With the work you’ll do here with us, we’d like to think we’re on track towards becoming the UK’s most admired creative company.

We’re looking for a Talent Coordinator to join our People & Talent team. This is a role that focuses primarily on the beginning of the hiring process, from understanding the requirements to highlighting and executing sourcing strategies, and engaging with talent in the market. You’ll track your sourcing and recruitment activity and manage your recruitment pipeline diligently. As a team we'll encourage all of our work to be data driven, so we're hoping our ideal new teammate will use the recruitment pipeline, and ATS reporting as an indicator on how to improve your sourcing techniques.

About you

  • Previous experience sourcing a wide variety of candidate pools, either in-house or at an agency
  • Experience maintaining an ATS, ideally Lever
  • Able to showcase sourcing techniques and best practices
  • Interview skills with a keen ability to screen for both technical and cultural qualities
  • Excellent communication skills, both written and verbal

What will you do?

  • Taking briefs from both hiring lead and Head of People & Talent
  • Planning and executing outreach strategies including sourcing, attending events and referral generation
  • Interview scheduling
  • Interview telephone screening
  • Communicating with candidates throughout the hiring process, and on our inbound channels
  • Lever maintenance and management, including responsibility for reporting

Why join Lost My Name

  • You'll get a sweet, SWEET training budget. £1k to attend whichever conference or training you’d like, wherever you like. Or you could learn some Spanish in Dalston, it's your call.
  • We offer Yoga class every Monday night; just one of the many ways we keep centred and calm, despite the (occasional) chaos of startup life.
  • We also have massages if yoga isn’t your thing, for everyone who wants one on Fridays.
  • If you like neither yoga, nor massages (hey, they aren’t for everyone) we also offer mental health support - through Sanctus, where you can speak to a wellness coach about how you’re doing.
  • We have an office Sauna.
  • We have heaps of snacks. Like, so many snacks. And you can always suggest your favourite new ones to be added to our shopping trolley.
  • Speaking of food: Team lunches. I nearly forgot team lunches. Every Thursday our Studio Manager, Shim, orders some super delish food from somewhere in London and we gorge ourselves. It sounds intense, but it's actually quite chill.
  • Our office is full of puppies.

Senior Operations Manager

Lost My Name is one of the UK's fastest growing startups. Combining the power of storytelling, design and technology, we create products that give all grown ups creative superpowers to make magical, meaningful connections with the children in their lives. To date we’ve sold over 2 million of our beautiful personalised products in over 160 countries in the world.

Started as a pet project by three dads and one uncle, we’re now a Future 50 startup and we've recently been named one of FastCompany’s Top 10 most Innovative Companies in Media. Backed by Google as well as other top investors, we want to build the world’s leading entertainment, tech and e-commerce brand. We’re taking the best from the worlds of IP, technology, entertainment, publishing, product design, education and e-commerce to execute on our vision - that means we are one of the most eclectic, interdisciplinary companies around.

The Opportunity

Senior Operations Manager

Reporting to - Product Services Director

The Product Delivery Squad is made up of operational staff and developers. The primary objective of the PDS is to facilitate the manufacturing and physical dispatch of products throughout a network of 11  manufacturing locations, and multiple home delivery carrier networks around the globe.

Background

LMN is growing bonkers fast which brings with it huge opportunities as well as operational challenges. Our 2017 roadmap is is exciting in terms of both the volume and diversity of our products and this will bring complexity which the PDS needs to manage to ensure a smooth manufacturing and supply chain process. Our current operation manufactures at 11 locations globally and ships to 190 countries worldwide. This is a very hands on role where you will be expected to own and drive critical projects.

What we’d like to see from you

General

  • At least 10 years in a management / senior management capacity
  • Experience of team management (teams of 6-15 people directly, teams of 100’s indirectly)
  • Managing complex and / or numerous third party relationships with an annual spend exceeding £10Mpa
  • Comfortable / experienced / knowledgeable at executing an operational plan (can manufacture / ship millions of units successfully)

Contractual / commercial

  • Excellent negotiator with proven track record at driving cost reductions
  • Experience of managing tender processes
  • First hand experience at drafting contracts governing the relationship between client and third parties
  • Track record in creating, implementing and monitoring KPI and SLA’S
  • Ability to make commercial arguments / decision making based on numbers (very strong commercial reasoning)

Analysis and communication skills

  • Excellent analytical skills (moderate to advanced user of excel or google sheets)SQL a big bonus
  • Used to creating and delivering presentations    
  • Comfortable and used to working in multiple currencies and managing fx risk / exposure
  • Can design, create and manage materials planning tools and or Ready Reckoners

Supply chain

  • Expert at overseeing materials planning / merchandisingKnowledge / experience of best practice stock control procedures (e.g. managing to weeks cover, pi counts, loss adjustments etc)
  • First hand experience of WMS and / or ERP systems  
  • Knowledge of freight forwarding and management of international materials movementsFamiliar with INCO terms and principles  
  • Comfortable dealing with global unit shipments in excess of 15M+ components / skus / units  
  • Experience of negotiating international freight prices (sea and air)
  • Knowledge of customs clearance required - Knowledge of carrier management essential

Manufacturing

  • First hand experience of manufacturing
  • Introducing and overseeing process improvements
  • Experience of quality management
  • Experience of negotiating finished unit / manufacturing prices

Buying

  • Used to working with; retros, MOQ’s, phased PO’s raining and drops, DDP and FOB purchasing
  • Experience of purchasing in the far east would be highly advantageous (services or products or both)

Industrial engineering

  • Knowledge of product design, product labelling, safety certification
  • Knowledge of, and experience in, packaging design
  • Familiar with mass manufacturing process, able to make recommendations for process improvements in mass manufacturing
  • Knowledge of paper and manufacturing products made of paper would be very useful

Personal

  • Used to / happy working in a fast paced / dynamic business
  • Ideally first hand experience of working in a start up business shipping physical products in volume and / or experience of a tech focused retail business.
  • Used to working in a highly seasonal business would be useful
  • Comfortable dealing with, and managing, conflict
  • Used to, and comfortable, travelling in UK and internationally.
  • Used to being flexible regarding travel.
  • Full driver’s licence (essential)
  • Educated to degree level

Product Engineer

At Lost My Name, we're making the most technically ambitious physical books ever invented. We’re making storybooks magical for a new generation by creating impossible stories on a timeless medium, like a story that is created entirely out of a child’s name or making a book with NASA images and the world's first book that shows your own neighbourhood, your own street, your own house(!) in a book made especially for you. Oh, and speaking of NASA, we’d like to take this opportunity to brag that Tim Peake read Our Incredible Intergalactic Journey Home in actual space.

We think-up, write, illustrate, build, design, and sell all of our products directly, and have a team working to produce our wonderful products spanning from Art Directors to Dev Ops. We have sold more than 2.5 million books, games and posters in over 200 countries, and we’re just getting started! With the work you’ll do here with us, we’d like to think we’re on track towards becoming the UK’s most admired creative company.

Our products are becoming ever more personalised, feature rich and technically complex. We need a talented engineer with front-end skills and an eye for design to help us build nextgen publication. Starting with kids.

You’ll be a key hire within our product building dev team, working alongside senior engineers and designers to make amazing stories as software. Additionally you’ll be engineering for scale: ensuring our products are happily rendering 100s of millions of dynamically generated images for web and print on our in-house platform.

Engineering at Lost My name

At Lost My Name we take our engineering seriously. We empower teams to make their own decisions and choose the best tools for the job. There is no mandated stack and while we work together to make smart decisions, we prefer creativity over conformity. Each team supports their stack end-to-end, from design to scale to uptime. We make sure each system has clear contracts with no hand-offs.

As for technology we choose tooling suitable for the domain. For example we build our website using the latest Javascript frameworks. We create declarative, functional components that are reused across the site. Our ecommerce system is built using the open source Solidus project, written in Ruby. We actively contribute code back into the Solidus repos and employ developers who are on the core team. Finally our product rendering is a mixture of formats, tools and languages, reflecting the demands of our complex products.

Together we form a talented team of individuals mixing gender, experience and domain expertise. We believe the best engineers never stop learning so we have a training/conference budget, routinely make time to improve our stack outside of product roadmap demands and host internal conferences and regular, cross team meetups.

Responsibilities

  • Collaborate with story producers and artworkers to build dynamically rendered personalised products ready for web and print on our platform
  • Contribute to the design and architecture of our bespoke rendering platform
  • Identify and deliver improvements to speed, quality and efficiency - be that in our graphics export, rendering or shared product logic
  • Build for ever increasing numbers of users, image compositions and products

What we’d like to see in you

  • A love for beautifully crafted products
  • 2+ years experience of solid Javascript development with emphasis on isomorphic code
  • Deep understanding of the modern web stack: templating languages, build tools, browsers
  • Desire to learn and contribute to all our stacks
  • Any experience of pixels a huge plus - be that in rendering, vector graphics, image formats, colour spaces etc

Why join Lost My Name

  • You'll get a sweet, SWEET training budget. £1k to attend whichever conference or training you’d like, wherever you like. Or you could learn some Spanish in Dalston, it's your call.
  • We offer Yoga class every Monday night; just one of the many ways we keep centred and calm, despite the (occasional) chaos of startup life.
  • We also have massages if yoga isn’t your thing, for everyone who wants one on Fridays.
  • If you like neither yoga, nor massages (hey, they aren’t for everyone) we also offer mental health support through Sanctus, where you can speak to a wellness coach about how you’re doing.
  • We have an office Sauna.
  • We have heaps of snacks. Like, so many snacks. And you can always suggest your favourite new ones to be added to our shopping trolley.
  • Speaking of food: Team lunches. I nearly forgot team lunches. Every Thursday our Studio Manager, Shim, orders some super delish food from somewhere in London and we gorge ourselves. It sounds intense, but it's actually quite chill.
  • Our office is full of puppies.