Meet the team

The more you get to know us, the more marvellous we get

Follow us on twitter: @lostmynameHQ

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Caiti Black

Producer

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Sean Thomas

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Hraban Luyat

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David Cadji-Newby

International Man of Letters, Apex Predator

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Charissa Welkie

Customer Service Angel

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Heather Ewles

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Lukas Cerny

All the german stuff

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Alexandru Stoica

Backend magic

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Charlotte Sabbah Cadiou

Country Manager France

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Clara Bellido

PR & Communication Spain

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Anna Josa

Spanish Angel CS & LMN Massage helper

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Carla García

CS & Social Media Spain

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Asi Sharabi

One of the early guys

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Bec Clayton

Australian Customer Service Angel

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Fiona Modderman

An Angel....

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Emmanuelle

Angel

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Ian Sutherland

Operations

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Jenna Landry

US Partnerships

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Jack Smith

Happiness

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Jack Weeden

Chaos monkey

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Jesse Zwaan

Full Stack Maniac

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Joe Melhuish

Art, Design, Animation

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Jo Miller

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Jonathan Attenborough

More books...

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Kate Haynes

Pinterest Angel

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Katy Wright

Customer Service Angel

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Lisa Stannah

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Juan Palomino

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Abhinav Ullal

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Alex Handley

ETL Whisperer

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Luke Costley-White

I make people buy things using mind control

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Paul Cerny

German voice

“ We're making a lot of children happy with our personalised stories at Lost My Name - that means there are great scaling and creative technical challenges to solve with a great bunch of people. ”

Patrick Sinclair

Engineer

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Barney Fox

Serial frontend toucher

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Catarina Vieira

Illustrator

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Lisa Wright

Customer Service Angel

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Jesus Sanz

1st Line Engineer

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Renato Alvares

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Lisa Kiddell

Customer Service Angel

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Lydia M

Customer Service Angel

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Maria Cruz

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Maria Romby Poulsen

Danish Customer Service Angel

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Shyron Pereira

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Roshni Goyate

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Marija Tiurina

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Mark Taylor

Work with People

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Mary Lou Vance

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Matthew Nieuwenhuys

Editorial Manager

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Megan Metcalf

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Melissa Nove

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Mia Mayer

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Michael Wolmersdorfer

CS ANGEL - GERMAN

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Sara Vallejo

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Neil Campbell

ppc

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Susan Davies

Designer

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Andy Whitlock

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Angelica Bishop

Brazilian Portuguese Speaking Customer Service Angel

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Anne Thouas

Performance Marketing Planner

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Chris Nokes

Professional Ginger Nut

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Daniel Grant

Chief eating officer

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Molly Mary Simmons

Angel on this magical adventure

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Giorgia Chiarion

Books - Art Director

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Ira Wichmann

Retention & Referrals

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Maya Gur

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Adam Hancher

“ Working at Lost My Name is not like working. It's more like I'm just doing what I want to be doing most anyway. But I get paid. It's awesome ”

Nick Marsh

UX Designer & Product Manager

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Mattia Pascucci

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Daphne Tan

Creative Studio Manager

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Lambro Anastasiou

Master of Coin

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Lauren Zeitoun

Creative/Producer

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Lee Giles

Product Designer.

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Liam Walsh

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Mike Griffiths

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Marc Thomas

Browser Resizer

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Asli Asim

Supply Manager

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Muzammil Shaikh

C.R.E.A.M.

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Nadia Pedreschi

Senior Design Researcher

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Nick Marsh

VP Product

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Nicky Gibson

Creative Director & Designer

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Amanda Alvizo

US Angel

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Sharon To

Producer for Brand

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Andreanna Dais

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Bella Qvist

Swedish Customer Service Angel

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Pedro Codeço

Illustrator

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Mario Fedato

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Cassandra Vervoort

Angel

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Dan Nokes

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Despina Stacey

CS Angel & Resellers

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Diana Ribeiro

CS Angel English&Portuguese

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Luke Leighfield

Words

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Jeffery Chung

Artworker

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Rachel Brittain

Display/ Affiliate

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Jelmer Snoeck

I type things

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Nic Wilkinson

Publicity Dynamo

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Oli Wright

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Chris Cox

Freelance Artist

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Paula Pintos

Spanish Customer Service Angel

“ I love working with super talented people to find creative solutions to technical problems, that help to make something special for hundreds of thousands of people. ”

Barney Fox

Engineer

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Paul Cook

Helping this great company create more magic

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Christie Leung

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Pepe Gomez

Spanish Customer Service Angel

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Junta Sekimori

Growth Marketing

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Franziska Doelling

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Pete Roome

Pirate

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Divya Hughes

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Sam Edwards

Words

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Aidan @ Facebook

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jonathan herman

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Sam Mason

Front End Dev

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Sharna Jackson

Story Studio A&R

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Aaron Rosen

CRM & Social @Project A

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Pedro Serapicos

Partner & Creative Direction

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Florence Clutha

Web Analyst

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Shimon Joseph

Hand Model

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Hendrik Makait

Data Scientist/Engineer

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Thuy-Ngan Trinh

Display Marketing

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Christian Norman

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Ciara McCauley

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Dan Kitchen

DevOps Disciple

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Matt Thomas

Animation | Motion Graphics

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Van

Full-Stack Developer 🎉

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David Darwish

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Emma Pueyo

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Eva Tkavc

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Ellen Czaika

Data Science: looking at RAF and viral spread

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Hannah Harrison

Marketing Analyst

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Jenna Cusworth Bolger

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Jerome Alexis

French CS Angel

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Martin Loetzsch

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Shipit Squirrel

“ Working at Lost My Name, I have learnt more in the last 5 months than I have in the last 5 years. Plus, I get to tell my son I help make an awesome book with his name in it. ”

Tom Cartwright

Engineer

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Sixtine Boyer

French Customer Service Angel

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Slack Integrations

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Sophie Webb

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Shira Feuer

VP Marketing

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Douglas Squirrel

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Stephanie Johnstone

Designer/Animator

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Tal Oron

Totally Autonomous Loose-cannon

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Jess Hayes

Flamin' Galah

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Thais Ortiz

Spanish Angel CS

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Thom Wong

Creative Writing Thingmy

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Tom Cartwright

Functional Programming

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Juliana Haas

Graphic Designer

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Tom Connell

Playing Risk

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Tom Waterfall

SHOPaholic & CROmmunitarian

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Tony Daly

Creative Technologist / Batman

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Ingo Auer

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Nicolau

Illustrator

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Valeria Civilleri

Italian Angel CS

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Vitor Arimitsu

Backend Engineer

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Evgeniya Anikana

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Tony Cooke

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Serena Birring

Talent Partner

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Monica Badran

Senior Global Referrals Manager

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Jorrit Bouma

Head of Performance Marketing

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Angela Newman

English 🇬🇧 and Italian 🇮🇹 Sales Angel

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Chris Radford

Software Engineer, Shop Core

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Evelyn Healey-Cathcart

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John Lau

Digital Producer

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Anup Sharma

Creative Director

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Yotam Laufer

CTO

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Vlad Stoica

Shop Core - Backend Developer

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Line Otto

“ I work remotely from Brazil and being at Lost My Name is just amazing. The team is super creative and funny. And I’ve heard they have some top notch gourmet coffee there! ”

Vitor Arimitsu

Engineer

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Justin Hallstrom

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Rebecca Percival

Global CRM Manager

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Christian Van Oostrum

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Claire Morris

Digital Design Director

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Colin Strickland

chaos wizard

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David Varela

Some sort of writer

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Joe Tuson

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Jordan Brough

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Alex Diaz

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Barry PebbleIT

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Mike Redman

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Jules Moscovici

International Project Management

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Kristy Paine

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Yakub Zolynski

Introducing Talent

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Yi Ying Wu

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Freelance Creativee

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Zaza Muntinga

CS & PR/bloggers outreach

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Zeena Shah

Product Studio

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Zoe Toft

I enthuse about children's books!

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Holly David

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Hrishi Mittal

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Adam Bletchly

Artworker

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Andre Vidigal Almas

Customer Service Angel

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Becky Hance

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Ben Doyle

Emperor of Winfra skwad

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Evi Heinz

German Angel

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Helen Howard

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James Mitchell

Verbs President-Elect

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Katy Balfour

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Nicolas Esteves

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Laure Requin

French angel

“ Working at Lost My Name makes the every day fun. I love the creativity and sharing of ideas that flows seamlessly. And when I get home, I get to read an amazing, magical story to my kids and feel extremely proud to be a part of it. ”

Nic Wilkinson

Marketing

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Lauren Osborn

ENG - Customer Support Angel

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Liam Waite

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Zoe Chapman

Customer Service Angel

Slackbot 192

slackbot

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Jess Ward

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Sam Stephens

Designer

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Amanda Healey

Designer @stembolt

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George Smyth

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Jayne Tiley

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Lily Smith

In house talent coordinator

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Patrick Sinclair

Head of Bits

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Nadir Lloret

Automate all the things!

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Emily Coleman

Talent / HR

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Raphael Waller

IT Support

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Tarryn Mason

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krystina Nellis

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Rob Watts

Trello thought leader

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Raquel Jamanca

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Raul García

Marketing Spain

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Becca Cross

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Rob Barwell

Digital designer.

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Ryan Moriarty

Head of BI (the data guy)

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Saima Ahmad

Financial Controller

“ Working at Lost My Name is simply amazing: everyday challenging, defying, creative and fun. ”

Pedro Serapicos

Partner & Creative Direction

Join us!

If you’d like to come and work, play and hang out with us, here’s what we’re looking for. Though you could just send us something phenomenal, leaving us with no choice but to follow up, to:

careers@lostmy.name

Financial Controller

We’re looking for an experienced Financial Controller to oversee the global reporting and compliance functions, leading a team of two finance analysts to deliver continuous improvement in the financial operating model.

Reporting into the CFO, the successful candidate will demonstrate a high degree of commercial acumen and be comfortable working in a fast-paced and dynamic start-up setting where every week will present new opportunities and challenges to navigate.

With ample room to grow, this role is a great chance for the right candidate to work alongside the leadership team and deliver tangible improvements for the business allowing us to deliver on our 3 year strategic plan.

The key areas of focus are:

Reporting

  • Ownership of the financial month end close process for Lostmy.name Ltd and Lostmy.name Inc
  • Consolidation accounting for Lostmy.name Group (UK and US Entity)
  • Preparation of month end commentary packs and presentation of results to the senior leadership team together with key action points
  • Cash flow and working capital management

Compliance & Control

  • Overseeing global tax, regulatory and compliance agenda including Sales, Income and Payroll Taxes in the UK and US
  • Owning the year end external financial statement audit process
  • Laying down a robust control environment in order to deliver accurate financials with a high level of data integrity

Business Partnering

  • Leading cost saving initiatives to help the business to improve operating efficiency
  • Working closely with the BI team in order to streamline and automate the reporting process
  • Working closely with the engineering team on the R&D tax credit workflow

Requirements

  • Qualified accountant (minimum 2 years PQE in an industry position) - ACA, ACCA, CIMA
  • Experience managing a team and overseeing a financial month end close process for a group
  • Experience with US accounting/tax is a plus
  • Willingness to roll up sleeves and get stuck into the detail while simultaneously keeping an eye on the big picture
  • Self- starter, high degree of emotional intelligence and comfortable making decisions where there may be a high degree of uncertainty
  • Experience using cloud accounting software; we use Xero in combination with receipt bank. Experience of these packages is a plus but not a requirement
  • Experience in start-ups/tech/publishing/retail/consumer products is a plus but again not a hard requirement

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme & childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at
  • Delicious team lunches

Senior Copywriter

Words are brilliant. But there are millions of them, and without good writers, words just sit there in the wrong order saying the wrong things. Rotters.

We’re looking for a remarkably creative comms writer who can make words do exactly (exactly!) what they need them to: entertain, surprise, jump through hoops, play the cello — anything they command. Someone with the ability to be playful and hilarious, who isn’t afraid of a good pun, but who is also marvellously disciplined and hard-working. And they should be brilliant at ideas too.

Feeling confident?

You should have a lot of experience writing comms. You have the knack to be funny and clever without being self-indulgent. You have a light touch but can also land a message with real weight. You know how to edit yourself, how to think about messaging hierarchy, how to make people open emails, click buttons and buy products. And you should be able to create funny, sharable content that your mum might see and chuckle at before boasting to friends that you came up with it. You should also be self-motivated, pro-active, collaborative and self-sufficient. You should know how to write for email, social media or on the side of a banana.

Most importantly, you can make people smile every time they read your words or ideas.

Lost My Name is one of Britain’s fastest-growing brands and this is an opportunity to help turn a successful start-up into a global name. We are a playful, kind brand. This opportunity will be ridiculously exciting to a smart, funny, eloquent, engaging, intelligent, autonomous, experienced, creative and all-round superb candidate.

The team you’ll be working in delivers creative output at a higher-frequency than any other team in the business. We literally ship handfuls of content every week and watch and learn from the public reaction. We get to directly shape and influence the brand by continuously exploring and publishing new concepts and ideas.

This role is the sole copywriter in the team, which gives you a central role in expressing the tone of the brand. You will report to a very experienced writer, who can help you sharpen your talent even more.

Key areas of focus

  • Writing emails and blog posts for our weekly Editorial content
  • Writing humourous, sharable content for Twitter & Facebook
  • Collaborating with our designers to devise and develop creative editorial concepts
  • Writing pithy, dad-joke-esque comments on our Instagram content
  • Writing emails for product promotions
  • Helping to firm up our tone of voice for Twitter and Pinterest channels
  • Helping to champion and promote the brand tone of voice across the business

Experience

  • 5+ years’ experience as a copywriter for well known and/or playful/entertaining consumer-facing brands
  • 3+ years of experience with SEO, email, web copy
  • Ability to produce both long-form and short-form writing
  • Extensive experience and understanding of all social channels, including behaviours and algorithms

Benefits

  • Competitive salary and a real stake in the business - you'll share our success
  • Be part of a fast growing company creating products that are really loved by customers all round the world
  • Manage your own work as part of a small, tightly knit team
  • Flexible office hours
  • Awesome BUPA healthcare for you and your whole family
  • Fantastic mobile phone scheme, childcare vouchers benefits
  • Training budget of £1000: we'll sponsor any conference you wish to attend or speak at. Travel the world and share your knowledge on us!
  • Delicious team lunches

Japanese Speaking Customer Service Angel

We're looking for someone to help us share the Lost My Name magic with our friends in Japan! We’re looking for a brilliant Customer Service Angel to help support our increasing presence in Japan. What kinds of things would you get up to in this fun, flexible role? We are so glad that you asked...

Customer Service, mostly...

People approach us with all kinds of queries. Sometimes they just want to know how much shipping is to Tokyo (it's FREE!). Other times, a book has gone on a different route in the mail system and we need to re-create it ASAP in time for a birthday party. Occasionally a customer would like to change a shipping address, or add a personal dedication.

We also get an incredible amount of feedback with ideas for improvement and future products, and just lots and lots of heartfelt thanks for such a wonderful book. These are just a handful of examples of the issues and topics we deal with on a daily basis. And we like to answer and solve ALL of these inquiries in the same way: super responsive, polite, empathic and delightful. We handle our customer support through a collaborative online platform where you can respond, solve, escalate, re-assign, tag and archive all queries in an efficient and transparent way. If you know how to use Facebook or Gmail, you’ll have no problems with our system.

What else should you know?

The role is a remote working opportunity, with some time flexibility to suit you - e.g. mornings, evenings and weekends. There’ll be an induction period with our marvellous training and co-ordinating team, along with a detailed explanation of how it all works.

So do you think that you can help us? If so, then click Apply Now.

  • You got a flair for friendly and positive digital communication - you know how to be nice, and genuinely lovely online
  • Fluency in Japanese and English language (written and spoken) essential
  • You’re looking for a genuinely exciting and meaningful new adventure, and the idea of making children more curious and kind sounds awesome
  • You must be available for at least 20 hours per week (flexible, including weekends)
  • You’re a super motivated, dedicated, smart and an energetic self-starter
  • Ability to work under pressure and adapt quickly to adverse situations

Lead Designer

You’ll have a real passion for design and communication, and a genuine desire to do brilliant work. As a Lead Graphic Designer you will be responsible for taking the lead on the creative development of design projects across multiple platforms. Driving the creative standards of the Design Team and developing junior designers’ creative abilities, making sure the creative brief is fully explored and delivered to the highest standards.

Key Responsibilities

  • Responsible for the design and production of graphic design across multiple platforms.
  • Responsible for working with internal clients to deliver requirements on time and in line with the brand style.
  • Responsible for applying and co-ordinating the design across the brand.
  • Use a good awareness of design processes to question and challenge design briefs and solve design problems.
  • Be aware of current design trends and attitudes to help inspire the team
  • Understanding peripheral processes, i.e. print, interactive and mobile platforms.
  • Manage and develop junior designers.
  • Work closely with the studio manager to manage and prioritise the workload on a project.

About You

  • Ability to deliver against tight and complex timelines.
  • Knowledge of and sensitivity to trends influencing design in general.
  • Ability to manage multiple and competing work priorities, demands.
  • Strong written and oral communication skills, including ability to make persuasive presentations to internal audiences.
  • Driven and passionate.
  • Stress resistant and confident.

Qualifications and Experience:

  • Recognised design degree.
  • Significant industry experience.
  • Versatile and open mined.
  • Meticulous crafting and attention to detail.

Skills:

  • Excellent communication and presentation skills.
  • Dedicated, passionate and challenging.
  • Ability to lead, manage and inspire.
  • Strong ideas with a portfolio to match.
  • Self motivated and a team player.
  • Loves discipline of identity and branding.
  • Excellent working knowledge of Adobe Suite: Photoshop, Illustrator, InDesign, Acrobat

Senior Brand Manager - Books

We’re looking for an exceptional product / brand manager to join our team and look after the ongoing growth of our book portfolio across territories, formats and licensing opportunities. This important role includes taking stewardship of the growth roadmap for our flagship title Lost My Name.

This role is similar to a licensing manager position within a publishing firm but with two vital differences.

The first difference is that you’ll be working within a very agile, vertically integrated business that currently does all it’s own retail, marketing, manufacturing and product design with a sales footprint in every major market in the world.

This means that if you have a plan to achieve growth through change to any of these functions you can make that change happen within days or weeks, not the usual timescales of months or years.

The second difference is that all the brands and products you will manage use personalisation and technology in creative ways to tell their stories. This means that you can have a one to one relationship with customers through the products you market to them - but it also means you face interesting challenges in doing traditional licensing deals.

If these opportunities and challenges excite you, and if you have a track record in building entertainment brands, particularly in the kids and families space, we’d love to hear from you.

Key responsibilities and targets

  • Drive incremental revenue growth in our book range
  • Key stakeholder in setting and driving overall unit targets across territories
  • Own the internationalisation roadmap for all our books
  • Own the format roadmap for all our books
  • Own the individual brand roadmaps for our most successful books, including developing new upsell and retention products via in house design or licensing
  • Line manage several junior delivery colleagues within the product team

Expected experience and skills

  • Business focused and experienced - You have a demonstrable track record growing revenue on entertainment oriented properties. We’d like to meet people who’ve managed and grown products and brands turning over more than £10M a year.
  • Analytical and data driven - you can show us through examples of how you’ve used quantitative and qualitative data to make the right decisions for the business.
  • Creatively sympathetic - you can also show us examples of how you’ve reasoned out plans and projects from a creative position and protected and enhanced creative value in the properties you’ve managed.
  • Strong communicator and leader - you know how to make change happen in a fast moving company and you’ve got experience of directly line managing more junior colleagues.
  • Gets stuff done - above all, we want someone who is going to roll up their sleeves and get stuck into the fantastic challenge of bringing the values of our books to as many people as possible across the world. Lost My Name is a young company that is just getting started on it's journey - You’ll be super excited to join in and start shipping from day one.
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